Market Manager (Newark & Philadelphia)

Who We Are We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in! Base Pay Range $90,000-$115,000 Targeted Annual Commission $16,920 Market Manager Drive Performance. Develop People. Elevate Service Experience. What You’ll Do As a Market Manager, you’ll serve as the primary field leader and coach for Tire Service Advisors across your assigned market. Lead Standards of Excellence Ensure consistent execution of Dealer Tire’s operational standards and Service Lane Inspection (SLI) tool Coach TSAs on the complete service process—from customer greeting through objection handling and closing the sale Drive effective inspection presentations and accurate repair order additions Coach, Mentor & Develop Talent Spend70%-75%ofyour time onsite in dealerships, providingshoulder-to-shoulder,real-time coaching Conduct announced and unannounced visits to observe behaviors and reinforce best practices Deliver structured feedback, quarterly development discussions, and performance evaluations Make staffing recommendations including hiring, promotions, corrective action, and terminations Identify skill gaps and ensure all dealership personnel are trained on Dealer Tire products and tools Optimize Service Drive Operations Partner with Service Managers, Parts Managers, GMs, and OEM representatives to grow tireand Maintenance & Light Repair (MLR) performance Oversee tire program execution, including product screens, pricing strategies, inventory, and sales effectiveness Analyze and leverage data such as RO trends, competitive pricing, alignment sales, and customer pay Lead scorecard review meetings, provide actionable recommendations, and document follow-ups in Salesforce Support the launch of new Tire Store locations Drive Collaboration & Continuous Improvement Foster collaboration and consistency across Tire Service Advisorteams within your market Share best practices, performance insights, and successful initiatives with Regional Managers and Field Operations partners Ensure timely completion of reports, expenses, and administrative requirements What You Bring Experience & Education Bachelor’s degree in Business, Sales, Marketing, or related field (or equivalent experience) 4+ years in tires, automotive, or a related industry Proven experience leading teams in a retail or service-driven environment(preferably multi-store supervision) Skills & Capabilities Strong coaching, facilitation, and communication skills Ability to influence behaviors through data, pay plan understanding, and relationship building High attention to detail and comfort operating in a fast-paced environment Proficiency with Microsoft Office and CRM tools Willingness and ability to perform TSA duties when needed Leadership Competencies Results orientation and business acumen Critical thinking and agility Time management and initiative Customer focus and value selling Talent development and performance management Change leadership and collaboration Physical & Travel Requirements Ability to stand for extended periods andlift upto 75lbs Frequent bending, crouching, and twisting Approximately 85% travel within the assigned market Work Environment & Policy Dealer Tire isa drug-free workplace Pre-employment drug screening required; random drug testing applies The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies. #J-18808-Ljbffr