Shift Supervisor - Part-Time

Shift Supervisor – The Aston

The Aston is a non-congregate shelter serving single adults and adult households without children experiencing homelessness in the District of Columbia. The Aston can serve up to 190 residents across a variety of shelter bed environments, including medically vulnerable and medical respite beds, work beds, beds for seniors, ADA beds, and beds for couples and families with non-minor dependents. All residents of The Aston are matched through the Coordinated Assessment and Housing Placement (CAHP) system and are targeted to enter stable housing destinations within 3-6 months of program entry. The Shift Supervisor ensures smooth operations and service delivery for scheduled Residential Aides each shift. The position ensures intake procedures and unit assignments are completed for new resident placements, required room inspections are completed, and all documentation is filed per shift. The Shift Supervisor will serve as the liaison to security, janitorial, and food services during their scheduled shift.

Essential Duties and Responsibilities:

• Provides shift supervision to assigned Residential Aides to ensure smooth execution of program responsibilities, support services, and operations.
• Provides appropriate support and oversight of residents; supports and reinforces program policies and rules.
• Provides an efficient and safe working environment for residents, employees, and visitors to The Aston.
• Conducts and supports intake processes for newly assigned residents to The Aston; Explains program rules, rights, responsibilities, building procedures/schedule, and unit assignments.
• Ensures a shift log is maintained to record all activities and information regarding scheduled shifts.
• Provides de-escalation services to residents and contacts crisis services (MPD, Mobile Crisis, CRT, etc.) as necessary.
• Serves as primary point of contact for security, janitorial, and food vendors during the shift.
• Ensures appropriate noise levels within the building and enforces guidelines for quiet hours (overnight)
• Ensures that all Residential Aides always remain awake and alert on shift.
• Monitors and ensures the completion of required unit inspections on each shift; gathers and files documentation.
• Reports and documents maintenance and building concerns to the Asst Director
• Ensures detailed completion and submission of all Unusual Incident Reports (UIR) or Critical Incident Reports (CIR) in the required timeframe during each shift.
• Coordinates meal delivery, distribution, storage, and disposal.
• Distributes residential supplies and support to residents as available (cleaning, hygiene, laundry, bedding, etc.).
• Actively participates in case meetings, staff meetings, and supervisions.
• Seeks out opportunities for professional development. Maintains compliance in all assigned mandatory training and background clearances.
• Performs other duties as assigned.

Essential Competencies and Work Expectations for All Staff:

Communication: Employee must:

• Demonstrate strong intra- and interpersonal communication skills, with the ability to effectively express ideas and needs. This includes communicating clearly and respectfully with clients, colleagues, and supervisors.
• Demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations.
• Demonstrate exceptional communication responsiveness and professionalism, including timely responses to emails, phone calls, messages, and other forms of communication within established organizational timeframes.
• Understand that timely communication is an essential function of the position, and failure to maintain consistent communication may impact performance expectations.

Accountability: Employee must:

• Demonstrate a high level of accountability, including ownership of responsibilities, meeting deadlines, following through on commitments, and accepting constructive feedback.
• Be committed to Growth and Development and strive to build knowledge, skills, and best practices.
• Maintain consistent attendance, dependability, and reliability as a critical function of the role.
• Demonstrate a strong work ethic, including integrity, honesty, professionalism, confidentiality, and accountability for actions.
• Work successfully in a team environment as well as independently.

Respectful Workplace: Employee must:

• Treat all individuals with dignity, professionalism, and respect, including coworkers, supervisors, participants, vendors, and community partners.
• Demonstrate emotional professionalism, including the ability to communicate professionally during conflict or challenging situations.
• Contribute to a positive, respectful, and collaborative work environment, free from hostility, intimidation, gossip, disruptive conduct, or unprofessional interaction

Requirements:

Education/Experience Requirement:

• A high school diploma or equivalent is required.
• Two (2) years of experience working in a residential or shelter setting is required.
• Prior supervisory experience is preferred.
• Prior relevant work experience in human or homeless services, psychiatric rehabilitation, addiction, poverty, foster care, mental health, youth/young adults, LGBTQIA+ people, and/or other individuals from historically marginalized communities is strongly preferred
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. (Friendship Place will provide First Aid/CPR/AED training)

Essential Skills and Competencies:

• Excellent Customer Service - Displays kindness and respect and meets service expectations.
• Ability and willingness to work in a diverse and challenging environment.
• Knowledge of Microsoft Word; ability to learn database programs.
• Ability to maintain healthy and professional boundaries.
• Must be able to arrive at work and scheduled meetings on time.
• Strong commitment to Friendship Place's mission, vision, and core values.
• This role involves working closely with individuals who may be experiencing mental health or substance use challenges. At times, the work may involve exposure to emotionally sensitive or challenging situations. Employees must be compassionate, self-aware, and able to maintain healthy boundaries while supporting others respectfully and in a trauma-informed way.

Working conditions:

The position is located in a residential-like facility. Exposure to variable temperatures

Physical and Environmental Requirements:

The position will spend most of the time moving through the program site providing supportive services to residents and working at a desk for required reporting. Employees must be able to sit, stand, and walk for extended periods of time with repetitive motions and positions. Some lifting may be required (up to 20-25lbs). This position may be exposed to bodily fluids and waste.

Background Checks:

This position is subject to successful completion of background investigations as required by contract and applicable law, which may include but are not limited to state and federal criminal history checks, fingerprint-based checks, child/adult protective services registry checks, and other required program-specific or funding-source clearances, including pre-employment and Drug and Alcohol Screenings. Valid government-issued ID, reference checks, and verification of current and/or previous employment are required. Continued employment is contingent on maintaining required clearances throughout employment, including random drug and alcohol screenings.

Direct Reports:

None

Indirect:

Assigned Residential Aides per shift (No Performance Management expectations)

Specific Requirements:

Reliable and timely attendance at the employee's work location is required.

Other Details:

Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.

Compensation: The hiring pay range is between $19.01 and $22.14 per hour. The starting hourly rate is based on a step system. We determine a candidate's starting pay based on meeting the basic position requirements and current completed education, credentials, and work experience. Please note: The step system is set and not open to pay negotiation.

Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short- and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during the 1st year of employment, and much more! (Benefits are pro-rated for part-time employees).

Location: Washington, DC

Interview Process: Phone screening, panel-style interview, final interview.