Program Administrator

Job Description

Job Description

ABOUT CFUF

The Center for Urban Families (CFUF) is a nationally recognized nonprofit working at the intersection of responsible fatherhood, family stability, and economic mobility. Since 1999, we’ve empowered individuals and families in Baltimore’s most underserved communities to overcome barriers, break the cycle of poverty, and build thriving futures.

Our members (the term we use for those we serve) face complex challenges—many experience housing instability, justice system involvement, and limited access to education and employment opportunities. Through our work, we are committed to advancing equity, strengthening families, and creating pathways to long-term economic success.

Through our All In strategy, CFUF accelerates social and economic opportunity by combining personal accountability, person-centered case management, supportive networks, workforce training, education, and civic engagement. This approach drives lasting impact for individuals, families, and communities.

With a culture rooted in excellence, transparency, and purpose, CFUF fosters a dynamic, mission-driven environment where passionate team members are empowered to make a difference.

POSITION SCOPE & SUMMARY

The Program Administrator plays a critical role in supporting the success of CFUF’s Practitioners’ Leadership Institute (PLI). Blending project coordination, administrative leadership, and cross-functional collaboration, the Program Administrator helps drive program efficiency, supports compliance and reporting efforts, and strengthens relationships with internal and external stakeholders.

The PLI Academy is a cohort-modeled fellowship program designed to equip diverse leaders in the Baltimore area with tools to expand their network, leadership capacity, and expertise. This role is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced, mission-driven environment.

Additionally, this position’s broader responsibilities include:

• Coordinating program operations, events, and cross-team initiatives
• Managing communications and engagement with stakeholders and partners
• Supporting reporting, compliance, and audit preparation processes
• Maintaining program documentation, calendars, and data tracking systems
• Strengthening collaboration across program teams to drive member outcomes

WHAT TO EXPECT FROM THIS OPPORTUNITY

• Ensure alignment, collaboration, and timely execution of key initiatives
• Serve as the operational project manager for program events, outreach efforts, and cross-team initiatives
• Coordinate logistics and collaboration
• Develop and maintain a comprehensive internal calendar, including grant reporting deadlines, renewals, program events, and key milestones
• Manage communications with key internal and external stakeholders, including community partners
• Serve as the administrative lead for internal and external audits, including compiling and organizing required documentation
• Act as liaison to the Grants Compliance Manager by coordinating documentation and ensuring submission readiness
• Maintain accurate and up-to-date program records, both electronically and in hard copy
• Support account management tracking and ensure all activities are properly documented
• Participate in team meetings and contribute to program strategy development and continuous improvement efforts
• Support DHS and SNAP E&T activities, including tracking deliverables and maintaining accurate time and effort reporting
• Coordinate program-related staff events and team engagements in collaboration with operations staff
• Work collaboratively across teams to support positive member outcomes

All activities must support the Center for Urban Families’ (CFUF) strategic goals and objectives and produce the results that meet the mission of the Department of Advocacy and Strategic Initiatives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree preferred; equivalent experience will be considered
• Minimum of 3 years of experience in an administrative, program coordination, or operations role
• Experience working with underserved or disadvantaged populations in workforce development or human services settings preferred
• Strong organizational and project coordination skills with the ability to manage multiple priorities
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word) required
• Experience with data tracking systems or electronic databases (e.g., ETO, Apricot) preferred
• Basic knowledge of budget tracking or financial processes a plus
• Ability to maintain confidentiality and handle sensitive information with discretion
• Strong written and verbal communication skills

WHAT SETS YOU APART

• Research and Analytical Skills: Ability to gather, synthesize, and analyze qualitative and quantitative data from a variety of sources and experience with literature reviews, policy scans, or comparative analyses
• Critical Thinking: Approaches issues of varying complexity with a problem-solving mindset. Demonstrates the ability to process and analyze various data sources to identify implications, strengths, and weaknesses
• Written and Verbal Communication: Strong writing skills, including the ability to prepare briefs, reports, memos, and summaries. Displays comfort in presenting findings clearly and concisely to various audiences
• Attention to Detail: Produces accurate and well-documented research outputs. Diligent in checking sources and citations for consistency and reliability
• Familiarity with Policy Processes: Basic understanding of public policy formulation, implementation, and evaluation. Interest in legislative or regulatory affairs, government operations, or nonprofit advocacy
• Technical Proficiency: Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
• Team Collaboration: Works well in collaborative environments and contributes to group research efforts. Open to feedback and able to incorporate it constructively
• Ethical Research Practices: Understands and follows ethical standards in data collection and reporting. Respects confidentiality and intellectual property
• Commitment to Learning and Public Service: Enthusiastic about learning new policy areas and research methods. Demonstrates a passion for public policy and making an impact through evidence-based work
• Excellent organizational, verbal, and written communication skills

Schedule: Monday through Friday, 9 AM to 5 PM—this position offers one day of remote work per week

Does this sound like you? If so, we want to hear from you.

Applying for a Career Opportunity & Our Commitment to Diversity

Please apply to this posting to be considered for future job opportunities with CFUF. Additionally, make sure to submit your resume via our talent pool. If there is a specific job you are interested in, you may apply directly to that opportunity and complete your application. Our Talent team truly appreciates your interest and hope to contact you for a future opportunity.

CFUF is an Equal Opportunity Employer. CFUF is committed to being an inclusive workplace that welcomes diverse and unique perspectives, all working toward the same goal – to create a more informed public. Qualified applicants receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, age, religion, religious belief, sex (including pregnancy, childbirth and related medical conditions, lactation, and reproductive health decisions), sexual orientation, gender, gender identity or expression, transgender status, gender non-conforming status, intersex status, sexual stereotypes, nationality, citizenship status, personal appearance, marital status, family status, family responsibilities, military status, veteran status, mental and physical disability, medical condition, genetic information, genetic characteristics of yourself or a family member, political views and affiliation, unemployment status, protective order status, status as a victim of domestic violence, sexual assault, or stalking, or any other basis prohibited under applicable law.

If you are a person with a disability needing assistance with the application process, please reach out to View email address on ziprecruiter.com.

Note: We review applications on a rolling basis and will close the posting once the position is filled.