Floor Lead

Description

Do you believe in spreading kindness through genuine connections and purposeful actions that make the world a better place? If this resonates with you, we encourage you to apply to become a Floor Leader!

The Floor Leader position performs a full spectrum of duties, contributing to an exceptional guest experience, employee satisfaction and the financial health of the business. This position will provide the Floor Leader an opportunity to gain a foundation of knowledge that will contribute to their professional development by working on special projects and participating in some of the day-to-day duties of the managers.

Responsibilities (include but are not limited to):

• Model the way for excellent guest service demonstrating a standard of excellence
• Perform the Manager on Duty shift in front of house/concierge desk, demonstrating a high level of care for all guests
• Collaborate with the General Manager to assess client survey feedback and formulate a follow-up action plan.
• Ensure our concierge team is well integrated into milk + honey and build strong relationships
• Participate in setting retail goals for staff and creating contests and motivation to support retail goals.
• Ensure that retail shelves are dusted and stocked, provide daily motivation for the team including role-playing retail sales scenarios with Concierge to ensure goals are met.
• Assess the level of guest service being provided at the front desk, deliver continuous coaching to elevate and enhance the experience
• Support and drive brand loyalty and repeat guests through membership sign ups
• Support inventory process as it relates to placing orders, checking in purchase orders for back bar supplies and retail products, maintaining product standards and organization in the retail space, merchandising retail space, and completing monthly inventory counts with the Operations Manager or General Manager.
• Display a professional attitude and maintain composure; provide the team with a positive and motivating work environment and lead by example.
• Work closely with Leadership to ensure spa and salon protocols and company standards are maintained
• Contribute to positive morale and support location leadership in educating concierge teams to uphold strong communication, a high level of guest experience, and reduce client friction.
• Work with leadership to conduct and manage monthly inventory processes

milk + honey offers the following benefits:

• Competitive compensation plan
• Affordable Health, Dental and Vision plans after 30 days of employment (for qualifying employment status)
• Paid Time Off upon hire (for qualifying employment status)
• Matching 401k plan (for qualifying employment status)
• Company paid Basic Life/AD&D
• Internal growth + mobility
• Monthly spa credit
• Generous discounts on Spa, Salon, and medSPA treatments and products (based on location availability)
• Training opportunities and continuing education
• LA Fitness Discount
• Return-to-Work bonus for new parents following Maternity Leave (for qualifying employment status)
• Tenure Bonus Program
• Employee Referral Bonus Program
• Paid volunteer time off opportunities

Why You’ll Love it Here:

• Embrace Kindness : Work in a supportive environment where your well-being and the well-being of our guest come first.
• Foster Connection : Build deep, meaningful relationships with guests and team members while creating stunning looks that boost confidence.
• Integrity at Every Turn: Deliver high-quality services that you can be proud of, knowing that we hold ourselves to the highest ethical standards
• Celebrate Inclusiveness : Join a diverse team where everyone’s unique style and perspective are celebrated.
• Pursue Excellence : Thrive in a space where ongoing education, creativity, and personal growth are at the heart of everything we do.

Requirements

Qualifications and Experience:

• Must be able to sustain reasonable physical activity for the duration of a scheduled shift inclusive of being able to stand, bend, and perform treatments for extended periods of time.
• Passionate about milk + honey and the wellness industry
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the business including nights, weekends, holidays
• Eagerness to learn and growth within the company
• Solution driven and open to feedback