Rooms Division Manager

This is an exceptional and transformative opportunity to join the leadership team at the Ontario Airport Hotel and Conference Center as we embark on a monumental journey! Under new ownership , our 309-room property is undergoing a complete, top-to-bottom renovation and an exciting rebranding to an upscale hotel brand (Hyatt Regency). This pivotal role offers a unique chance to shape the guest experience from the ground up and build a reputation for excellence within the revitalized property. The Rooms Division Manager will be a dynamic and hands-on leader responsible for overseeing all aspects of the Front Desk and Housekeeping operations. This role is critical in developing and executing strategies to ensure exceptional guest satisfaction, operational efficiency, and adherence to the high standards of our new upscale brand. The ideal candidate will possess a strong background in rooms division management, a passion for service excellence, and the ability to thrive in a fast-paced, evolving environment. Responsibilities Lead and manage the Front Desk and Housekeeping division to ensure seamless operations and exceptional guest experiences. Oversee guest relations to ensure high levels of customer service and satisfaction. Recruit, train, mentor, and develop talented and engaged team members, fostering a culture of continuous improvement and teamwork. Foster open communication and collaboration within the Rooms Division and with other hotel departments (e.g., Sales & Marketing, Food & Beverage, Engineering). Prepare and manage the Front Desk and Rooms Division budget, ensuring effective cost control and maximization of revenue opportunities. Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly. Attend as needed, lead guest service training initiatives and continuously assess service quality through audits and guest feedback. Verify property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Conduct regular inspections to maintain and enhance the quality of guest rooms, ensuring cleanliness, functionality, and adherence to brand standards. Manage, schedule shifts, and monitor staff performance. Utilize labor management tools to schedule and control labor costs. Participate in various hotel meetings to discuss operations and improvements. Work closely with the General Manager to establish and monitor operational policies and guidelines. Ensure compliance with all safety, health, and legal regulations related to hotel operations, including OSHA, fire safety, and environmental protocols. Attend and actively participate in departmental and management meetings, contributing insights and recommendations to improve operations. Additional Responsibilities Please be aware that this job description is not intended to provide an exhaustive list of activities, duties, or responsibilities required of the employee for this position. Qualifications Hospitality Management degree preferred. Minimum of 5-7 years of progressive leadership experience in Rooms Division operations within a full-service hotel environment, with at least 3 years in a Director or senior management role overseeing both Housekeeping and Front Office. Proven experience in managing and developing teams, as well as driving guest satisfaction and operational efficiency. Proficient with Microsoft Office Suite or related software. In-depth knowledge of hotel management software and systems (e.g., Opera, Roomkey). Strong financial acumen, with experience in budget management, forecasting, and revenue optimization. Excellent leadership, communication, interpersonal, and problem-solving skills. Availability The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands. Manhattan Hospitality Advisors is committed to equal employment opportunity. We provide equal opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Ontario Airport Hotel & Conference Center