Customer Service Representative

Job Description

Empower Field Teams and Represent Global Brands.
Premium is looking for an Internal Customer Service Representative to join our St. Louis, Missouri contact center, providing support to our field associates.

Responsibilities

What you will do:

• Provide support to in-store team members through incoming calls, offering clear resolutions, escalations, and assistance with service order questions, job instructions, and system access.
• Deliver step-by-step technical and merchandising support over the phone to ensure smooth operations.
• Ensure customer satisfaction with professionalism, positivity, and accurate, timely support.
• Execute outbound calls to verify in-store compliance and review photos for quality checks.
• Document and report all activity through Premium's online tracking system to maintain accurate records.

What's in it for you:

• Enjoy a great team culture with fun internal events like Bring Your Dog to Work Day .
• Join a St. Louis Post Dispatch Top Workplace and enjoy the benefits of a great team environment.
• Receive Premium-provided training to elevate your skills and expertise.
• Grow with us-we love promoting from within and supporting career advancement.

Qualifications

Ready to Join? Here's What We're Looking For:

• High school diploma or equivalent required, with strong English reading and writing skills.
• Experience in office or call center environments. Exposure to retail merchandising, consumer packaged goods, or consumer electronics is an asset.
• Exceptional customer service skills, paired with strong problem-solving abilities, communication to effectively collaborate and resolve issues.
• Strong soft skills, including teamwork, adaptability, time management, and critical thinking.
• Computer skills, including exposure to Microsoft Office Suite.

About Us

Premium Retail Services is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.

With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs - that's why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium - whether it's merchandising, sales or brand advocacy, there's a spot for you on our team.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact View email address on click.appcast.io. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

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