Customer Service Representative

Customer Service Representative Bone Dry Roofing has proudly served homeowners since 1989 as a respected provider of roofing, gutter, and masonry repair and replacement services. We are looking for an onsite Customer Service Representative who is passionate about creating outstanding experiences for every caller and making each customer feel valued from the first conversation. As a Customer Service Representative, you will support a company culture built on integrity, accountability, teamwork, and exceptional customer service while serving as an important point of contact for homeowners. Responsibilities include answering inbound and outbound calls to understand customer needs, scheduling inspections and appointments with the appropriate trade, assisting customers with questions, concerns, or service-related issues, and directing more complex matters to the proper team lead for resolution. The Customer Service Representative will provide accurate information, explain available solutions, actively listen to customers, verify details, de-escalate situations when necessary, and ensure every interaction reflects our commitment to excellent customer service. This role also involves developing positive relationships with customers and fellow call center team members, effectively using software systems, databases, scripts, and other tools, meeting or exceeding call center performance metrics, maintaining knowledge of company products, services, and policies, participating in ongoing training, assisting with CRM database updates, DNS list maintenance, and other administrative tasks as assigned, while following all company policies and procedures. Qualified candidates should possess a high school diploma or equivalent, 2-3 years of call center experience using telephone systems and related technology, English language proficiency with bilingual Spanish skills considered a plus, accurate typing skills of at least 50 words per minute, the ability to successfully complete a background check and pre-employment drug screening, excellent organizational and time management skills, strong verbal and written communication abilities, a consistent commitment to professional customer service, and the ability to multitask effectively while remaining composed in a fast-paced office environment. At Bone Dry-We build more than roofs. We build careers! Whether you begin in production as an apprentice or technician, or in administration, customer service, or sales, you will be provided great training and development, leading to career advancement opportunities. Apply and start on your career path today. To apply, complete our quick 3-minute application. Our team will review your application within 24-48 hours. Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, sex, age, disability or handicap, genetic information, citizenship status, service member status, or any other characteristic protected by federal, state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff, or termination of employment. If you require assistance in the application process you are welcome to contact View email address on click.appcast.io, and a representative will be in touch.