Implementation Manager

Implementation Manager

At Boon, now a part of Gallagher, we specialize in designing wholesale employee benefit solutions to meet the unique needs of employers. Our long-standing carrier partner relationships and creative approach to benefit programs allow us to create products that are compliant, cost-effective, and, above all, competitive. As part of Gallagher, a global leader in insurance, risk management, and consulting, you'll be joining a team that's passionate about helping individuals and organizations thrive.

The Boon Group has an exciting career opportunity for an Implementation Manager. The Implementation Manager works closely with clients, brokers, external vendors, and most departments at Boon and is responsible for managing project timeline, gaining granular understanding of a new client's business needs, establishing and documenting processes to support those needs, and ultimately the successful onboarding of newly sold cases.

How you'll make an impact:

• Serves as primary point of contact and advocate for new clients during the implementation phase.
• Ensures project timeline is adhered to and deliverables are met on schedule.
• Sets and resets expectations with internal and external stakeholders.
• Facilitates and hosts internal and external conference calls with clients, brokers, and vendors.
• Establishes and documents client's business rules in support of client's business objectives.
• Facilitates set-up of new clients with various vendors and internally in Boon's proprietary systems.
• Tracks tasks, identifies opportunities, anticipates potential obstacles, and finds solutions.
• Formulates and communicates plan of action and resolution for all escalated deliverables.
• Supports and collaborates with Sales and Client Relations Departments, including occasional travel.
• Follow the company policies and procedures required to comply with applicable data privacy and confidentiality requirements, including but not limited to SOC controls, and HIPAA Privacy and Security regulations.
• Performs other duties as assigned.

About you:

• Minimum of 2 years of client facing and/or project management related experience preferred.
• High School Diploma required. Bachelor's degree preferred.
• Previous experience in project management, preferred.
• Service-oriented individual with strong communication skills (written, verbal, and listening).
• Attention to detail with excellent organizational and time management skills.
• Ability to adapt to changes in project scope and varying deliverables.
• Ability to explain and understand complex business concepts.
• Ability to work under pressure and meet deadlines.
• Resourceful can-do attitude with creative problem-solving ability.
• Consultative approach with a solutions-oriented mindset.
• Strong knowledge of Microsoft Office Suite and intermediate experience in the use of Microsoft Excel; CRM Software such as Salesforce is a plus.
• General knowledge of employee benefit plan preferred.

Compensation and benefits:

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. Competitive compensation, comprehensive benefits programs designed to support your well-being, career development opportunities and ongoing learning, a collaborative, people-first culture with accessible leadership, and the opportunity to do meaningful work with global reach and local impact.

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).