Account Project Manager

Job Description

Job Description

$70,000 to $90,000

JOB SUMMARY

The Account Project Manager supports Outform’s business growth by partnering with Sales to coordinate client solutions and oversee end‑to‑end project execution. This role manages timelines, deliverables, and daily client communication while ensuring all work meets established standards. As speed to market is a core Outform differentiator, the Account Project Manager is essential to driving efficient, high‑quality delivery.

JOB DESCRIPTION

Client Relationship Management

• Maintain and grow client relationships by understanding their business, organizational structures, approval workflows, deployment processes, store operations, and key calendar milestones.
• Serve as the main point of contact during Commercial Team absences, ensuring consistent and reliable in‑house client support.
• Track approvals, manage special requests, and oversee client‑supplied goods
• Response time & engagement – emails and meetings

Project Leadership & Execution

• Own and manage full project schedules, milestone plans, and timelines.
• Lead all key internal meetings, ensuring alignment across design, engineering, estimating, production, and other cross‑functional partners.
• Follow through on all internal team requests, ensuring deliverables are completed on time.
• Immediately escalate risks or missed milestones, providing data‑backed solutions and mitigation strategies.
• Manage complex, multi‑workstream projects that require collaboration across internal teams and external partners.
• Track, collect, and maintain all required client deliverables.

Production Coordination

• Partner closely with the production team to ensure displays are produced and shipped accurately, including verification of shipping method and required pack‑out level.
• Relay complete, accurate, and timely order details to Production to support flawless execution.
• Serve as the communication bridge between the customer and Production, ensuring clarity and alignment throughout the process.

Operational Excellence & Compliance

• Maintain internal compliance with company policies, SOPs, contract terms, designs, quotes, estimates, credit requirements, quality standards, and generate accurate client invoices once project is complete.
• Keep all project documentation and paperwork properly organized and on file.
• Organize and maintain client-specific materials such as planograms, store surveys, and reference documents.

KEY INTERFACES (NON-REPORTING)

• Commercial Team
• Design / Industrial Design
• Estimating / Finance & Credit
• Engineering / Tech  
• Production / Purchasing
• Logistics / Warehouse
• Clients

KEY PERFORMANCE INDICATORS

Success in this role will be measured against metrics including but not limited to:

• On-Time Delivery Rate : ≥95% of projects delivered on or before agreed date.
• Client Satisfaction: Positive qualitative feedback.
• Internal Team Player - Builds strong relationships and fosters a positive, can‑do culture
• Client Management : Managing client assets & approvals to align to the project specific timeline
• Timeline Ownership : 98% milestones met without escalation; risk escalations ≥2 weeks before impact. Knowing when & who to escalate when the project is at risk (i.e. not ship on time, production timing is crunched, etc).
• Documentation Accuracy : 100% of quotes & order acknowledgments complete and on file; Internal Requests & data completeness in Smartsheets ≥95%.
• Shipment Accuracy : 100% correct carrier, service level, distribution list, and documentation.
• Invoicing : ≥95% Ensure invoicing is completed within 2 weeks of shipment
• Compliance : 100% adherence to company & project specific process & procedures

QUALIFICATIONS

• Client-Facing Experience : Required; proven success managing complex, multi-stakeholder accounts.
• Project Management : Demonstrated ability to manage complex projects, multiple workstreams, and cross-functional teams.
• Systems : Excellent working knowledge of Word, Excel, PowerPoint, Teams ; ERP and CRM experience; proficiency in Smartsheet (or similar project management tools) preferred.
• Communication : Clear, concise verbal and written communication; professional, effective email etiquette.
• Execution & Ownership : Plans, organizes, and prioritizes effectively; rigorous attention to detail; follows through on verbal and written commitments.
• Decision-Making : Acts quickly, escalates appropriately, and takes a firm stand when needed without being abrasive.
• Leadership & Team Orientation : Directs others, sets clear direction, and brings out the best in cross-functional partners. Collaborates across functions; supports peers and leaders to achieve project outcomes.
• Education : Bachelor’s degree preferred or equivalent experience.

LEADERSHIP ATTRIBUTES & PERSONAL CHARACTERISTICS

• Proactivity, Agility & Learning Mindset : Self-starter who brings new ideas; flexible and effective amid change and complexity. Quick learner who embraces new challenges and changing priorities.
• Work Ethic : Strong track record of accountability and reliability. Directs cross-functional teams with clarity and drives continuous improvement.
• Listening & Empathy : Seeks to understand others’ viewpoints and team challenges.  
• Initiative : Operates with urgency; presents problems with solutions.

#LI-Onsite

ESSENTIAL FUNCTIONS

Working conditions are in a normal office environment. While performing the duties of this job, the employee is regularly required to walk, sit, and stand, using hands to handle, finger, or feel objects, tools, or controls. Occasionally, the employee must crouch or kneel. The employee must occasionally exert or lift up to 20 pounds. Requires long periods of time working at a computer. Travel up to 15% of the time is required and is an essential function of this position.

DISCLAIMER

The above information has been designed to indicate the general nature and level of work performed by employees within this classification and may be amended at any time at the sole discretion of the Employer. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.