Senior Stop Loss Specialist

Imagine360 is seeking a Senior Stop Loss Specialist to join the team! This position coordinates the tracking, monitoring, documenting and submission of stop loss claims. This position maintains a comprehensive understanding of the plan document(s) under their scope of responsibility. Position Location 100% remote Responsibilities Stop Loss Claims Management Compiles and submits stop loss claims to the carrier for reimbursement. Enters appropriate stop loss claims into designated database. Identifies, researches, and resolves stop loss carrier questions. Facilitates advancement funding with Finance Department. Complies with reporting and documentation requirements. Manages large case notifications process. Customer Service Acts as a role model in demonstrating the core values in customer service delivery. Provides timely and thorough follow up with internal and external customers. Appropriately escalates difficult issues up the chain of command. Trains new employees as assigned. Quality Assurance Serves on committees, work groups, and/or process improvement teams, as assigned to assist in improving customer satisfaction. Recognizes, documents, and alerts appropriate supervisor of trends. Performs self-quality monitoring in order to develop and execute plans to meet established goals. Provides ongoing feedback to help optimize quality performance. Collaborates with others and cross-departmentally to improve or streamline procedures. Develops new or improves current internal processes to improve quality. Required Experience/Education High School Diploma or GED. 1+ years' experience in clerical and customer service. Knowledge of medical terminology. Skills and Abilities Working knowledge of computers and software including but not limited to Microsoft Office products. Proficient mathematical, 10-key and typing skills. Demonstrated organizational skills, problem-solving, analytical skills and detail oriented. Demonstrated ability to remain neutral and maintain confidentiality. Strong written and oral communication skills. Demonstrated ability to work independently, prioritize workloads multi-task and manage priorities in order to meet deadlines. What can Imagine360 offer you? Multiple Health plan options Company paid employee premiums for disability and life insurance Parental Leave Policy 20 days PTO to start / 10 Paid Holidays Tuition reimbursement 401k Company contribution Company paid Short & Long term Disability plus Life Insurance Professional development initiatives / continuous learning opportunities Opportunities to participate in and support the company's diversity and inclusion initiatives Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Recruitment agencies: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CVs submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation. #J-18808-Ljbffr Imagine360, LLC