Operations Manager

Mo'olelo Group was founded on the belief that culture, commerce, and community belong in the same conversation. Led by Native Hawaiian cultural practitioner Kainoa Horcajo, we are a Maui-based firm specializing in experience design, strategic communications, community and government relations, and cultural advisory services. Role Summary This role serves as the operational backbone of Mo'olelo Group, working closely alongside the principal to keep active projects moving, organized, and well-documented. The focus is behind-the-scenes execution (research, writing, design, and coordination) so that the principal can stay focused on client relationships, strategy, and high-level delivery. The principal remains the primary point of contact for all clients and partners. This role supports as a secondary contact and handles most work in a supporting capacity. Areas of Responsibility Project Coordination & Administration Track tasks, deadlines, and deliverables across all assigned projects Maintain project timelines and surface upcoming needs or bottlenecks Organize files, meeting notes, and project documentation Monitor and keep tasks current on all active projects Support invoicing coordination and billing milestone tracking as needed Document Design & Visual Synthesis Transform raw meeting notes, working group outputs, and field observations into polished documents Design presentations, one-pagers, and reports with clean, professional formatting Create charts, infographics, and visual summaries from cultural and project data Synthesize key takeaways and themes from meeting notes into clear, shareable outputs Produce materials ready for client or stakeholder delivery with minimal revision needed Communications Support Draft and send correspondence on behalf of the principal as directed Manage follow-up emails with contractors, partners, and stakeholders on assigned projects Prepare materials and agendas in advance of meetings and site visits Keep the principal informed via brief, regular updates Requirements Location & Presence: Based on Maui with reliable transportation; comfortable working on-site in an office setting the majority of the time, with occasional visits to project sites. Project & Workflow Management: Proven track record managing complex projects, timelines, and deliverables independently; proficiency with project management and scheduling platforms (e.g., Asana, Motion) and Google Workspace. Clear & Culturally Grounded Communication: Exceptional written and interpersonal communication skills; adept at drafting professional correspondence, managing contractor and stakeholder follow-ups, and collaborating respectfully within local community contexts. Business Coordination: Experience or comfort supporting basic business development workflows like tracking invoices and ensuring compliance. Proactive Independence: High autonomy and discretion, capable of prioritizing competing demands, spotting bottlenecks before they occur, and taking initiative without requiring granular day-to-day oversight. #J-18808-Ljbffr The Mo'olelo Group