Head of Project Management and Operations

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference. The Operations Project Manager supports the planning, coordination, and delivery of cross-functional healthcare and clinical operations initiatives across Connections Health Solutions' (CHS) behavioral health crisis network. The Operations Project Manager works closely with clinical, operations, IT, and vendor stakeholders to move initiatives from intake all the way through close. You'll be responsible for managing scope, schedule, budget, risk, and change, while keeping leaders in the loop through clear, concise reporting. This is a hands-on role with a good amount of administrative and coordination responsibility, including maintaining project documentation, plans, trackers, schedules, and dashboards; and helping build out the standards, templates, tools, and reporting practices for a growing PMO. By applying structured project management discipline (PMI/PMBOK), this role helps ensure initiatives launch on time and with expected quality/ROI across multiple sites and deliver measurable operational and patient-care outcomes. Project Management: Oversee multiple, concurrent initiatives from planning through implementation coordinating with internal teams and outside vendors to hit milestones. Develop comprehensive project plans and workplans that outline objectives, milestones, timelines, and resource needs, scaled to the size and complexity of each initiative. Keep initiatives on track so they finish on time and deliver intended impact, quality and ROI. Build strong partnerships across clinical, operations, IT, and vendor teams to drive results and remove barriers to execution. Ensure work stays compliant with healthcare regulatory, privacy (HIPAA), and organizational standards. Project Coordination and Administration: Provide administrative and coordination support to keep initiatives organized and on track. Maintain project documentation, action-item and issue logs, status trackers, meeting notes, and shared project files. PMO Support: Support the build and maturation of a newly forming Project Management Office. Support process improvement and change adoption across sites. Change Management: Manage scope and change control, documenting change requests and securing the right approvals for material changes to timeline, cost, or ROI. Prepare and deliver status reports, dashboards, and presentations, keeping leadership updated on project goals, timelines, risks, and outcomes. Risk Mitigation: Proactively spot and address project risks and issues, putting solutions in place to keep initiatives on schedule and within budget.

• This is a fully remote position in these states: Bachelor’s degree in Business Administration, Healthcare Administration, Project Management, or a related field, or equivalent relevant experience.
• 5+ years of experience in project coordination, project/program management, operations support, or process improvement, preferably in a healthcare or behavioral health setting.
• Demonstrated experience managing multiple projects with competing deadlines and priorities.
• Exceptional organizational and time management skills, with strong attention to detail in maintaining project documentation, trackers, schedules, and meeting notes.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook) and experience with project management tools (e.g., Smartsheet, Monday.Ability to work independently, manage ambiguity, and proactively drive projects to completion, with strong interpersonal and communication skills to collaborate effectively across departments.
• Comfort working in a fast-paced, dynamic environment with shifting priorities; ability to accommodate occasional travel to CHS sites as needed.
• The Company has a mandatory vaccination policy. PMP certification (or in progress), and/or a master’s degree such as an MHA, MBA, or MPH.

Experience working in the field of healthcare, ideally behavioral health or crisis services. Experience supporting clinical operations, telehealth/virtual care, EHR, or healthcare vendor implementations. Process improvement experience (e.g., LEAN or Six Sigma) and exposure to change management or supporting multi-site initiatives. Hands-on experience with project management platforms is strongly preferred, particularly Smartsheet and Monday.com. Experience helping stand up or support a PMO, and familiarity with reporting/data tools such as Power BI or Tableau. Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays

~ All employees (Pool, Part-time and Full-time): Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support After 90 days, you are auto enrolled in the 401k Plan We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Recruitment Fraud Warning We will never ask candidates to pay fees, purchase equipment, or send money as part of the hiring process. If you receive a suspicious communication claiming to represent Connections Health Solutions, please contact View email address on click.appcast.io.