Personal Banker

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Bee Cave Branch, you will be based in Bee Cave, TX. Job Description Acquire and deepen the branch customer base through a variety of proactive sales and service activities. Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborate with ecosystem partners to grow the customer’s share of wallet and position PNC solutions to drive new revenue and customer loyalty. Drive proactive sales conversations through internal and outbound interactions with a defined sales process—including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement—to elevate client loyalty. Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions, leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships. Create customer loyalty and grow customer share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on options for managing financial transactions by leveraging technology, tools, and resources. Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty. Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits, and maintain heightened scrutiny to identify and avoid loss. Participate in branch daily operations, ensuring efficiency and accuracy. Responsibilities Acquire and deepen the branch customer base through proactive sales and service activities. Identify opportunities to improve the customer’s financial wellbeing. Collaborate with ecosystem partners to grow the customer’s share of wallet. Position PNC solutions to drive new revenue and loyalty. Lead proactive sales conversations via outbound calling, service to sales, teller interactions, appointment setting, and lobby engagement. Deliver a full PNC conversation with every client interaction. Leverage community Centers of Influence to acquire, expand, and retain relationships. Showcase customer loyalty and increase share of wallet through a differentiated customer experience. Educate customers on technology, tools, and resources for managing financial transactions. Identify, mitigate, and solve customer problems to drive loyalty. Manage risk in accordance with all policies and procedures. Maintain heightened scrutiny to identify and avoid loss. Participate in daily branch operations, ensuring efficiency and accuracy. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Below are key competencies and experience requirements: Accountability Banking Client Loyalty Customer Experience (CX) Customer Service Identifying Opportunities Leveraging Technology Proactive Sales Competencies Banking Products Digital Awareness Effective Communications Managing Multiple Priorities Matrix Management Problem Solving Prospecting Retail Lending Sales Understanding Customer Needs Experience & Education Roles at this level typically require an Associate’s degree or equivalent, along with related experience or product knowledge. Typically requires 3+ years of relevant experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Certifications Not required. Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Benefits Comprehensive range of benefits for full‑time employees, including medical, prescription drug coverage, dental and vision options, life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, and educational assistance. Paid time off includes maternity and parental leave, up to 11 paid holidays, up to 15 to 25 vacation days per year, and other benefits as applicable. Disability Accommodations If an accommodation is required to participate in the application process, please contact View email address on click.appcast.io with “accommodation request” in the subject line and include your name, the job ID, and preferred method of contact. All information received will be kept confidential and used only as necessary for accommodation purposes. Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA). California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr