Administrative Supervisor, Lead

Lead Administrative Coordinator

Therapeutic Associates, Inc. specializes in orthopedics and manual therapy and pride ourselves on our one-on-one patient care and strong relationships with referral sources. Our organization is committed to the highest level of patient care, continued education, professional development, and community involvement. We are seeking a full-time Lead Administrative Coordinator to join our team! The Lead Administrative Coordinator position provides office support with a variety of clerical activities and related tasks that support the effective and efficient operation of the clinic.

Duties & Responsibilities:

• Coordinates the daily operations of administrative support staff. Ensures support staff provides quality customer service to all patients, visitors, or care partners.
• Manages all front office duties, such as, insurance authorization and billing, registering patients, answering phones, scheduling patient appointments, and maintaining the integrity of the patient database.
• Manage provider schedules, works claim hold buckets, completes daily chart checks, and coordinates the payment of clinic bills.
• Ensures payment for services by coordinating insurance benefits and complying with insurance regulations.
• Ensures intake procedures are followed and completed by all staff.
• Assists with enforcing policy compliance and policy changes.

Minimum Qualifications:

• 2+ years of customer service experience
• 2+ years of medical office experience strongly preferred
• High school diploma or equivalent
• Must be at least 18 years of age
• Basic proficiency with MS Office products including Word, Excel, and Outlook

Why Join Our Team:

• Professional and Clinical Development — Ongoing mentorship and continuing education opportunities.
• Collaboration and Care Team Model — Opportunity to work within a care team that provides support and collaboration both within individual clinics and across the organization. We strive for focused attention on each patient's journey toward positive health and wellness.
• Innovation — We are committed to exploring new technology, treatment methodologies and process improvements that support our care teams and enhance the patient experience.

Who We Are:

• Legacy — Therapeutic Associates is the pioneer of outpatient physical therapy. Since its founding in 1952, the Company has thrived by adhering to the highest standards of excellence, adapting and innovating while serving patients with quality care and compassion. We continue to be an important part of leading and advocating for the advancement of our profession.
• Independence within Partnership — Therapeutic Associates is made up of a partnership of unique clinics, each locally directed by physical therapists who are dedicated to their patients, their communities and to our profession. Our clinics are managed by owners and directors who have the support and resources of our large organization combined with the freedom to make decisions with their teams to best serve their patients and community.

Therapeutic Associates Inc. (TAI) is a company that strives to ensure that all people belong in our spaces and have opportunities for growth because we believe that diversity in our team makes us outstanding. Therefore, TAI hires, promotes, and terminates with equitable practices where discrimination and harassment are unacceptable based on any characteristic protected by federal, state or local laws. This includes but is not limited to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, ethnicity, socioeconomic status, citizenship, weight, marital status.