Certified Pharmacy Technician

Become a part of our caring community The Certified Pharmacy Technician supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications. The Specialty Operations Certified Pharmacy Technician performs varied activities, semi-routine assignments and moderately complex administrative/operational/customer support assignments to include computations. Certified Pharmacy Technician Main Responsibilities: Receive in-bound phone calls from patients and providers Enter prescription orders into the system Support pharmacists and patients by ensuring adherence to Specialty Rx specific operational processes developed to optimize health outcomes Interpret area/department policies, practices and methods for completing assignments with some opportunity for interpretation and/or independent discretion Work within defined parameters to identify work expectations and quality standards Work under minimal direction Position Hours: An 8-hour shift, Monday-Friday within one of the following shifts 9:30 a.m.-6:00 p.m. EST 10:00 a.m.-6:30 p.m. EST You will report to a Supervisor, Specialty Pharmacy Operations Use your skills to make an impact Required Qualifications: Must have an active license with the Board of Pharmacy in the state of residence (Ohio, Florida or Arizona) Must be nationally certified by the Pharmacy Technician Certification Board (PTCB) or ExCPT 1 or more years of experience as a Pharmacy Technician OR call center experience in a pharmacy or any related call center setting Critical thinker who can anticipate member/customer needs and take initiative, ask the right questions and deliver the highest quality customer experience Problem solver who can find viable solutions that meets member/customer needs, absent from all ideal tools and resources Excellent communication skills (verbal and written) Moderate working knowledge of Excel Preferred Qualifications: Working knowledge of RxNova, CRM and/or ScriptMed Experience using multiple computer applications simultaneously and strong data entry skills Additional Information Work Hours: An 8-hour shift, Monday-Friday within one of the following shifts 9:30 a.m.-6:00 p.m. EST 10:00 a.m.-6:30 p.m. EST Work Style: Remote Compensation: Hourly pay typically ranges between $21.50-$22.50/hr Work at Home/Remote Requirements To ensure Hybrid Office/Home associates' ability to work effectively, the self-provided internet service of Hybrid Office/Home associates must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense Humana will provide Home or Hybrid Home/Office associates with telephone and computer equipment appropriate to meet the business requirements for their position/job Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information HireVue Statement: As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.