Client Service & Operations Associate

Financial Planning Group is a comprehensive wealth management firm dedicated to helping individuals and families achieve their long-term financial goals.

The firm provides personalized financial planning, investment management, and retirement strategy services tailored to each client’s needs.

Team members collaborate closely with clients to deliver clear guidance and ongoing support. The organization values integrity, transparency, and client-centered service, creating a professional environment focused on consistent, high-quality results.

Client Service & Operations Associate

We are looking for a high-performing, detail-driven professional who takes ownership, thinks ahead, and executes at a high level. This role sits at the center of our client experience and operations, supporting advisors, managing critical processes, and ensuring nothing falls through the cracks.

If you are someone who catches what others miss, follows through without being asked, and takes pride in doing things the right way, you will thrive here.

What You’ll Own

Client Service, Onboarding & Applications (Core Focus)

• Own the end-to-end application and onboarding process across insurance, investment accounts, alternative investments, and financial planning
• Gather, verify, and organize all client data required for applications with precision
• Prepare, submit, and track applications to completion. Nothing stalls on your watch
• Produce and maintain all supporting documentation (RightBridge or equivalent)
• Proactively follow up on outstanding items with clients, carriers, and custodians
• Support financial planning onboarding, and invoicing
• Deliver responsive, professional client service at all times

Operations & Advisor Support

• Keep advisors organized by managing calendars, meetings, and follow-ups
• Support cash movements, distributions, and lending processes (securities-backed and insurance-backed loans)
• Prepare client reports, presentations, and annual review materials (CRIA and financial planning clients)
• Ensure all work meets compliance and documentation standards

Communication & Client Experience

• Act as a reliable point of contact for clients (phone, email, and general inquiries)
• Draft, proofread, and manage professional client communications
• Help maintain a consistent, high-quality client experience across all touchpoints

Marketing & Events

• Support the execution of client events and appreciation initiatives
• Assist with marketing campaigns and client engagement efforts

Data, Systems & Process Improvement

• Maintain clean, accurate client data within CRM and planning systems (e.g., eMoney)
• Keep audit-ready files and documentation
• Identify inefficiencies and improve workflows—don’t just follow processes, make them better

Who You Are

• Extremely detail-oriented: You catch errors before they become problems
• Proactive: You don’t wait to be told what to do
• Organized: You can manage multiple priorities without dropping the ball
• Accountable: You take ownership and follow through
• Professional: You communicate clearly and confidently with clients and team members
• Aligned with a client-first, team-oriented environment

Who This Is Not For

• Someone who needs constant direction or reminders
• Someone who is comfortable doing the minimum required
• Someone who struggles with organization, follow-through, or attention to detail

Qualifications

Technical Skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience with CRM systems; eMoney preferred (or ability to learn quickly)
• Understanding of compliance and documentation requirements
• Experience preparing RightBridge or similar application documentation preferred

Experience

• Background in financial services or a professional office environment preferred
• Securities licenses (Series 6, 7, 65, or 66) are a plus, but not required
• Willingness to learn and grow within the role

Compliance

• Must pass background check and fingerprinting requirements

Performance Expectations

• High accuracy and efficiency across all client, application, and operational work
• Strong ownership mindset (tasks are completed fully and correctly)
• Consistent professionalism in all interactions
• Ability to manage competing priorities in a fast-paced environment
• Ongoing improvement of processes and personal performance

Compensation & Benefits

• Competitive base salary based on experience ($44,000 to $75,000)
• Performance-based bonus opportunities
• PTO: 12 days annually (accrued after probationary period)
• Health Insurance stipend
• Collaborative, high-performing team environment

Why This Role Matters

This role is critical to the success of both our clients and our advisors. You will have direct exposure to financial planning, operations, and client relationships, with the opportunity to grow into greater responsibility over time.

If you’re looking for a role where your work directly impacts outcomes and where high standards are expected, this is it.