Hospital Concierge

Are you passionate about making a real difference in someone's day? We're looking for a compassionate Hospital Concierge to be the heart of our patient experience, providing essential non-medical support and hospitality within our hospital. This role is a vital partner to our nursing teams, designed to take on all non-clinical work so nurses can dedicate their time and expertise exclusively to patient care. By handling the essentials that go beyond clinical needs, you ensure every patient feels comfortable, supported, and cared for. If you are attentive, empathetic, and energized by genuine, face-to-face service, this is your chance to shine.

Schedule & Requirements:

• Schedule: Shift schedules vary and may include weekends. This is a full-time role, consisting typically of three 12-hour shifts per week. 
• Physical Requirement: Employees will be required to be on their feet for the majority of their shift.

What You'll Need (Qualifications):

• High school diploma or equivalent.
• Previous experience in a customer service environment is a plus.
• Open availability to work any day of the week.

Skills to Thrive:

• Excellent interpersonal and communication skills.
• A genuinely empathetic, compassionate, and patient-centered approach to care.
• Ability to maintain a calm, professional demeanor in a dynamic healthcare setting.
• Great attention to detail and organizational skills.
• Physical stamina for being on your feet for extended periods (see also physical demands/requirements).
• Flexibility to work within the designated shift schedule.

salary: $19.99 - $20 per hour
shift: First
work hours: 10 AM - 10 PM
education: High School

Responsibilities

• Be the frontline hero, swiftly and cheerfully fulfilling all non-clinical requests from patients, nursing staff, and unit secretaries. This allows our nurses to focus 100% on medical and clinical patient care.1
• Help patients with essential needs, from fetching non-medical items to providing information about hospital amenities.
• Cultivate a welcoming and caring atmosphere through your friendly presence, attentive service, and genuine comforting words.
• Help maintain pristine, clutter-free patient rooms and hallways to ensure a clean and pleasant environment.
• Ensure that common areas on the designated floor are organized and inviting.
• Bridge communication between patients and hospital staff to facilitate resolution and ensure patients' non-medical needs are met.
• Listen to patient feedback and concerns, and relay them to the appropriate departments for swift resolution.
• Offer compassionate, empathetic support to patients and their families, being a consistent source of comfort during their hospital stay.

The essential functions of this role include:

• standing for 10 hours at one time
• working weekends

Skills

• Customer Service
• Attention to Detail
• Empathy
• Interpersonal Skills

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.