SR Applicaiton Support Engineer

About the Company

Our client is one of the world’s leading private investment firms. They create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades they have strategically grown their platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets.

This position will be working for the firm’s Application Support Technology team and will provide support across multiple business units. It will primarily focus on Workday and Salesforce, while also supporting a range of other SaaS platforms including Tableau, Investran, GTreasury, DocuSign, Box, and additional applications as needed.

About the Role

The Senior Application Support Engineer ensures stability, performance, and availability of production systems and data pipelines. The individual will work closely with business stakeholders, software development teams, and third-party vendors to troubleshoot issues, manage production incidents, and implement operational improvements across supported platforms.

Responsibilities

• 5–7 years of experience in application or production support within enterprise environments
• Proven ability to thrive in fast-paced, high-performing team settings
• Strong analytical and troubleshooting skills with a focus on complex system issues
• Experience managing incidents end-to-end and collaborating effectively across cross-functional teams
• Hands-on experience with Supporting Workday Financials and/or HCM
• Proficiency in Workday integrations, including EIB, custom reports, and scheduled processes
• Demonstrated ability to diagnose and resolve Workday integration errors and warnings

Qualifications

Required Skills

• 5–7 years of experience in application or production support within enterprise environments

• Proven ability to thrive in fast-paced, high-performing team settings
• Strong analytical and troubleshooting skills with a focus on complex system issues
• Experience managing incidents end-to-end and collaborating effectively across cross-functional teams
• Hands-on experience with Supporting Workday Financials and/or HCM
• Proficiency in Workday integrations, including EIB, custom reports, and scheduled processes
• Demonstrated ability to diagnose and resolve Workday integration errors and warnings

Preferred Skills

• Salesforce experience, including administration or data management
• Familiarity with integration tools and job schedulers
• Knowledge of ITIL practices
• Experience with scripting or BI tools
• Experience with Workday Studio
• Experience managing Workday custom validations (e.g., Supplier Invoices, Time Tracking, etc.)
• Exposure to AWS
• Working knowledge of SQL

Pay range and compensation package

Salary plus bonus plus profit shariung