Field Technician, Fulfillment

Job Description

Job Description

Key Responsibilities

Installation and Maintenance

Install, configure, and perform routine maintenance on hardware and software components.

Troubleshooting and Repair

Diagnose and resolve technical problems with equipment, ensuring it operates efficiently and meets regulations.

Customer Service

Provide excellent customer service, explain technical information in clear terms, and build strong relationships with clients.

Documentation

Create detailed service reports after each visit, documenting work performed, parts used, and observations.

Training

Educate customers on how to properly operate and maintain their equipment.

Logistics

Travel to assigned client sites, manage workflow according to a schedule, and ensure tools and equipment are maintained.

Essential Skills & Qualifications

Technical Aptitude

Proficiency in troubleshooting, testing, and repairing various types of technical equipment.

Problem-Solving

Strong analytical skills to identify issues and devise effective solutions in the field.

Communication

Clear and concise communication skills, both written and verbal, are necessary for reports and client interactions.

Basic Qualifications

A valid driver's license with a clean record, and physical fitness for manual tasks.

Work Environment

On-Site Work

Technicians spend their time at customer locations, not in a traditional office setting.

Travel

The role involves regular travel to various sites within assigned territory.

Flexibility

May require work during flexible shifts and adaptability to changing work schedules

Technical Skills

Proficiency in using computers and software applications

Competent in using hand tools

Abilities

Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability

Physical Requirements

Walk over various terrains and weather conditions while carrying tools and equipment

Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs

Climb ladders up to 32 feet and work in confined spaces and at heights

Operate and navigate a company vehicle in changing environments

Work with small components and wires

Work outdoors for extended periods in any season and inclement weather