Service Technician

Job Description

Job Description

Are you a Service Technician searching for new experiences? As a leading Trane® independent office, Brady brings efficient, reliable, and secure building solutions throughout central and eastern North Carolina. We take pride in all we do and in our Associates which is why we offer competitive pay and compensation, benefits, growth opportunities, and more!

The Service Technician - Level IV role is responsible for the complex installation, maintenance, start-ups and repair of commercial HVAC systems, including complex unitary, chilled water systems, building automation systems and specialty products, as well as, mastery of safe work practices daily while providing a high level of customer service to complex customer accounts.

Opportunities for relocation assistance to North Carolina.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following:

• Responsible for servicing products and equipment on complex accounts to ensure customer satisfaction.
• Performs timely preventative maintenance, site surveys, replacement, and modifications as needed or requested by customers.
• Provide guidance, advice, feedback and support less experience Brady technicians on your and other teams, including office personnel.
• Perform repairs, overhauls, and start-ups of complex commercial HVAC systems.
• Uses a variety of hand tools, following blueprints, wiring diagrams, piping schemes or engineering specifications, to diagnose and repair units.
• Documents work by completing paperwork on each job daily and closing out jobs in a timely manner.
• Determines parts to order for repairs and timeliness of need.
• Prepare for on-site installation and repairs by examining building layout, anticipating difficulties, gathering materials and coordinating on-site work, as necessary.
• Provide technical support and act as a resource for customers.
• Knowledgeable with the products and services offered by Brady and effective in the sales of those products and services.
• Works independently the majority of the time.
• Supervises complex jobs with multiple technicians.
• Supports Field Supervisor Actions by having a positive attitude, encouraging other to do the same. Also have informal goal-oriented discussions with junior technicians.
• Coaches and Mentors, all teams and team members in support of company goals.
• Inspect, maintain, and complete necessary repairs for all company provided materials including fleet vehicle, tools, equipment.
• Maintain service uniform wear such as hats, shirts, pants, and shoes to ensure compliance with company dress code.
• Ensure compliance with federal, state, and local laws, legal regulations, and recommended best practices.
• Collaborate with all Associates to uphold the company's mission and values.
• Acts as a Mentor to the team, willing to instruct and train others when needed.

WORK HOURS: Monday thru Friday, periodically on-call basis, overtime/weekends as required, some travel as required

BENEFITS & COMPENSATION:

• Competitive pay and bonus
• Affordable Medical, Dental and Vision plans
• Employer sponsored Short- and Long-term Disability
• Employer sponsored life insurance
• 401k with company match
• Paid Time Off
• Career growth & training opportunities
• Company vehicle
• Company provided tools, equipment, and uniform service
• Company credit card

PHYSICAL DEMANDS & ENVIRONMENTAL EXPOSURE:

The physical demands and environmental exposure described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.

• Material handling demands include lifting from floor level to overhead
• Ability to lift and carry or otherwise move up to 25 pounds constantly
• Ability to lift and carry or otherwise move up to 50 pounds frequently
• Ability to lift and carry or otherwise move up to 90 pounds occasionally
• Position considered in the Heavy Physical Demand Classification (PDC)
• Regularly required to stand, walk, bend, stoop, crouch, kneel, balance and climb with occasional sitting and laying
• Regularly required to use hands to operate objects, tools or controls; and reach with hands and arms
• Must be able to talk and hear in a loud environment
• Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Regularly exposed to mechanical/equipment rooms
• Occasionally exposed to outside weather conditions, sometimes extreme
• Occasionally exposed to moving mechanical parts; high and precarious places; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock; and vibration

Qualifications

SKILLS & QUALIFICATIONS

• Associate's degree, certificate, or military training in Heating, Ventilation and Air Conditioning from an accredited institution.
• Be willing to have goal oriented discussions with junior technicians
• 15+ years of commercial HVAC experience
• Proficiency with computer devices (including laptops, tablets, and smart phones) and working knowledge of Microsoft Office, Adobe Acrobat, and Apple iOS software.
• Proficiency with applicable maintenance tools, connected login, and operational renderings.
• Universal EPA certification
• Ability to pass drug screening.
• Ability to prove US employment eligibility.
• Must possess a valid driver's license.

Brady strives to provide an environment free of discrimination as part of our mission to care for each other, our customers, and our community. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.