Head of Product Marketing

Giga is building the next generation of customer experience—real-time AI agents that understand emotion, resolve issues instantly, and scale across the world’s largest enterprises. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter.

We recently raised a $61M Series A and are at an exciting inflection point. While we’ve found commercial success, our ambitions are larger: to become the go-to AI platform for enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and the team here has the autonomy to make true impact.

• DoorDash and Giga Partnership

About The Role

Giga is seeking an exceptional Head of Marketing to define how our product shows up in the market and enable our sales team to win complex enterprise deals. In this role, you will build and lead a Product Marketing team, partnering closely with Engineering, Product, and Sales leadership to develop differentiated positioning, vertical GTM strategies, and the enablement toolkit that makes Giga the obvious choice for enterprise AI infrastructure.

You’ll own product launches, competitive positioning, and ongoing product narratives while translating deep technical capabilities—foundation models, inference infrastructure, and the agentic layer—into compelling value propositions that resonate from technical buyers to the C-suite. As AI agents become increasingly central to how enterprises operate, you’ll help establish Giga as essential infrastructure for the companies that can’t afford to get it wrong.

This role requires genuine curiosity about the AI stack and a builder mentality. The ideal candidate combines deep product marketing expertise with technical fluency and an intuitive understanding of how enterprise buyers in regulated industries evaluate, purchase, and deploy AI infrastructure. You’ll be in the room with customers, analysts, and sellers—presenting our technical story and building the programs that close deals.

Responsibilities

• Build and lead a high-performing Product Marketing team as we scale
• Partner with Product and Engineering leadership to define differentiated product positioning rooted in deep understanding of customer needs and the competitive landscape
• Own GTM execution for product launches and feature releases, aligning marketing, sales, and customer success on audience, positioning, and enablement
• Define and execute vertical GTM playbooks for regulated industries—understanding the pain points, compliance requirements, and buying processes unique to each sector
• Translate technical capabilities into value propositions that work across technical and non-technical stakeholders, from infrastructure architects to C-level buyers
• Build the sales enablement toolkit: pitch decks, technical whitepapers, competitive battlecards, ROI frameworks, and demo scripts and videos
• Present to enterprise customers, join strategic sales calls, and lead analyst briefings as a credible voice who can articulate technical differentiation directly to buyers
• Maintain deep competitive intelligence across legacy contact center platforms and emerging AI players—be the internal expert on where we win
• Coach product leaders and subject matter experts on external communications and customer-facing messaging

You May Be a Good Fit If You:

• Have 10+ years in B2B product marketing, ideally with experience in core AI, enterprise infrastructure, or both
• Have experience building GTM strategies and playbooks for regulated verticals—FinServ, Healthcare, Travel, Manufacturing or similar
• Can fluently translate complex technical concepts for enterprise buyers, technical audiences, and executive stakeholders
• Understand foundation models, inference, and the agentic layer—or are deeply curious and learn fast
• Are comfortable explaining how agents and APIs work at an architectural level and going deep with engineering teams
• Are high agency and low ego—you’ll be strategist and executor, writing whitepapers one day and defining positioning the next
• Are compelling in front of enterprise buyers and analysts, with experience presenting to C-level audiences
• Show excellent judgment in navigating product messaging in the rapidly evolving AI landscape
• Bring an open and curious mindset to deeply understand AI capabilities, limitations, and use cases

Nice to Have

• Experience in voice AI, conversational AI, or contact center technology
• Background at scale-ups (Series A–C)
• Technical degree or demonstrated technical learning ability
• Track record with analyst relations (Gartner, Forrester)
• Catered lunch daily + dinner stipend
• $500/month commute and wellness benefit (commute, gym, fitness classes)
• Medical, dental, and vision coverage
• 401(k) plan
• Paid parental leave (12 weeks maternal, 6 weeks paternal)

Giga is an equal opportunity employer. We’re committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.