Dedicated IT Support Technician - Columbus

Job Description

Job Description

We’re looking for a Dedicated IT Support Technician who thrives in a fast-paced, client-facing environment. In this role, you’ll be embedded on-site with a client in Columbus, OH , serving as their primary IT support resource . You’ll also travel to additional client locations across Central and Southern Ohio as needed to support users and maintain IT operations.

If you enjoy hands-on troubleshooting, working directly with end users, and owning outcomes , this is a great opportunity to grow your technical and client-facing experience.

• Provide Tier 1 & Tier 2 support for end users (tickets, walk-ins, email, chat)
• Troubleshoot and resolve issues across:
• • Workstations, laptops, and user devices
  • Network, wireless, and server environments
• Deploy and manage devices using Microsoft Intune
• Support and maintain Azure-based environments
• Configure and troubleshoot networking (switching, routing, VPNs, firewalls)
• Work directly with client stakeholders to ensure timely resolution of issues
• Collaborate with internal teams and escalate when needed
• Coordinate with third-party vendors on technical issues
• Maintain accurate documentation and asset inventory
• Travel to client locations across Central and Southern Ohio as needed
• Contribute to projects and assist with implementations
• Monitor and meet KPIs for response time, resolution, and customer satisfaction

What You Bring (Required)

• 2–5 years of hands-on IT support experience
• Experience supporting Windows environments and end users
• Strong troubleshooting skills across hardware, software, and networking
• Experience with:
• • Microsoft Intune / MDM tools
  • Microsoft Azure
  • Networking concepts (VPNs, firewalls, routing, wireless)
• Excellent communication and customer service skills
• Ability to prioritize and manage multiple issues simultaneously

Nice to Have

• Certifications (CompTIA, Microsoft, Cisco, VMware, etc.)
• Experience with VMware or Hyper-V
• Familiarity with Barracuda or similar security tools
• Experience working in a Managed Services (MSP) environment

Why Join Us

• Direct, hands-on role supporting a dedicated client
• Exposure to multiple client environments and technologies
• Collaborative and growth-focused team culture
• Competitive salary + benefits

Our mission at Accellis Technology Group is to have a positive lasting impact on our people, our clients, and our community. We strive to Deliver Transformative Technology and Exceptional Experiences through a Disciplined Commitment to Well Aligned People, Partners, Technology, and Clients We look to reward those individuals that join us with a fun and hard-working environment that delivers the professional, personal, and yes – financial – returns we are all seeking.

Accellis Technology Group provides outsourced IT services to businesses with 10 to 400 employees. Our clients often hire us because they have outgrown their current IT provider and are looking for an organization with solid processes, dependable systems, a focus on strategy and an even more solid staff behind them. We've been in business since 2001 and are recognized as one of the largest MSPs in Ohio. With robust partnerships, excellent leadership, and a fantastic culture, Accellis Technology Group is unstoppable. Come and be a part of it.

Company Description

Our mission at Accellis Technology Group is to have a positive lasting impact on our people, our clients, and our community. We strive to Deliver Transformative Technology and Exceptional Experiences through a Disciplined Commitment to Well Aligned People, Partners, Technology, and Clients We look to reward those individuals that join us with a fun and hard-working environment that delivers the professional, personal, and yes – financial – returns we are all seeking. \r\rAccellis Technology Group provides outsourced IT services to businesses with 10 to 400 employees. Our clients often hire us because they have outgrown their current IT provider and are looking for an organization with solid processes, dependable systems, a focus on strategy and an even more solid staff behind them. We've been in business since 2001 and are recognized as one of the largest MSPs in Ohio. With robust partnerships, excellent leadership, and a fantastic culture, Accellis Technology Group is unstoppable. Come and be a part of it.