Field Service Engineer

Job Title

Job Description

Key Responsibilities:

• Able to perform installation, calibration, repairing and maintenance of equipment at customer site, troubleshoot electrical/electronic systems, assemblies, and subassemblies from using block diagrams

• Able to perform equipment upgrades

• Able to work independently

• Develop strong customer relationships at multiple levels in the customer organization.

• Manage customer's expectations

• Manage day-to-day service activities at assigned customer sites

• Work with end users to schedule work tasks as required

• Report and track activities including installations and equipment issues

• Perform preventative and corrective maintenance tasks as necessary

• Compiles data for and prepares regularly scheduled or special reports, analysis, and statements.

• Interfacing with customer on technical matters

• Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a strategic perspective for business results.

• Process experience desired to be able to run and perform basic process troubleshooting

• Drives key projects to improve equipment performance

• Travel as needed to support customers

• Drives key metrics such as costs, uptime, safety, and parts availability to ensure meeting the company's goals and customer's expectations

• Support other projects as assigned by management

• Other duties as assigned

Requirements:

• Five years experience in a field service engineer role dealing directly with customers preferably in semiconductor industry

• Associates degree in electronics or equivalent experience in the electronics field

• Ensures all safety requirement are satisfied and current as per local and corporate requirements