Healthcare Customer Service Coordinator

divh2Call Center Coordinator/h2pIVI RMA is seeking a full-time Call Center Coordinator to join our growing team!/ppResponsibilities:/pulliManage high volume of inbound calls/portal inquiries in a timely manner./liliAnswer client inquiries by clarifying desired information; researching, locating, and providing information./liliUnderstand the companys offerings and communicate policies and Practice information accurately./liliResolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems./liliEscalate medical complaints/questions to the appropriate medical professional./liliBe empathetic, have a positive attitude and to be able to stay calm and polite, even when callers get upset./liliProvide timely response to patients inquiries by telephone and/or portal consistent with service and quality standards./liliProvide correct information or direct the call to the appropriate team member or department while maintaining a high level of professionalism./liliDocument all communication according to standard operating procedures. Provide notification of any urgent requests, complaints or compliments to the appropriate party or system./liliProvide availability, and schedule appointments within established guidelines./liliFollow communication scripts when handling different topics./liliMaintain call center database by entering required information./liliUpdate existing customer information as needed./liliPerform other related duties as assigned./li/ulpRequirements:/pulliHigh school diploma or equivalent/liliAbility to communicate (written verbal) accurately and concisely; must be able to speak clearly over the telephone/liliSome experience in a call center or customer service environment/liliKnowledge of customer service principles and practices/liliKnowledge of medical terminology/liliProficient in relevant computer applications/liliGood data entry and typing skills/liliKnowledge of administration and clerical processes/liliAptitude to work independently and demonstrate good judgment/liliAbility to work as part of a multidisciplinary team/liliExcellent interpersonal and listening skills/liliDemonstrates problem analysis and problem-solving abilities/liliStrong organizational skills and attention to detail/li/ulpIVI-RMA offers a comprehensive full-time benefits package to all employees who work a minimum of 30 hours per week./pulliMedical, Dental, Vision Insurance Options/liliPaid Time Off 8+ Paid Holidays/liliCompany Paid Life Insurance, Long Term Disability ADD/liliFlexible Spending Accounts/liliEmployee Assistance Program/liliRetirement 401K Plan/liliOptional benefits including STD, Life ADD Buy-up plans more./li/ulpAbout Reproductive Medicine Associates (RMA): RMA is the U.S.-based network of fertility clinics that are part of IVI-RMA Global./p/div