Guest Experience Lead Supervisor

Event Supervisor

Essential Duties And Responsibilities

Ensure event staff are in their assigned roles

Check placement of security screening devices and ticket scanners

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

Assists Guest Experience Manager with set-up of all security screening equipment, signage, and other items

Oversees check-in and check-out of all guest experience staff, including uniform and equipment distribution

Responds to and records proper documentation for any incidents that occur

Assists guests with customer concerns, including ticket resolution

Assists with traffic and parking management, as necessary

Other duties and responsibilities as assigned

Qualifications

Work independently, exercising judgment and initiative

Work effectively under pressure and/or stringent schedule and produce accurate results

Maintain an effective working relationship with clients, employees, exhibitors, guests and others encountered in the course of employment

Follow all policies/procedures, risk management, safety precautions, rules/regulations and emergency procedures established at the facility

Demonstrate knowledge of practices and procedures related to facility security

Meet the physical demands of the job. Must perform strenuous physical duties at times, including lifting, carrying, moving and climbing

Follow oral and written instructions

Be licensed and insured to operate a motor vehicle in the United States

Remain flexible and adjust to situations as they occur

Education And Work Experience

High School diploma or GED, and one year experience, or any equivalent combination of education and experience

Physical Demands

Ability to read words and numbers in printed form and on a computer

Ability to speak clearly with proper diction

Walk/stand for extended periods during a shift

Climb stairs and lift up to 75 lbs of equipment

Hearing sufficient to clearly hear voices, alarms, bells, and horns

Ability to travel by automobile

Ability to use standard office equipment

Working Environment/Conditions

Majority of work is indoors, outdoor work will be required at times

At times may require being outside during adverse weather

May be exposed to a high noise level, strobes and flashing lights for extended periods of time, related to event type

Hours Of Work And Travel Requirements

This position may require working extended and/or irregular hours including nights, weekends and holidays, as needed

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply