Sr. Success Coach (College of Public Health & Social Work)

About FIU Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university. Job Summary Provides comprehensive student success and support services to prospective and enrolled students throughout the student lifecycle, from initial interest and application through enrollment, persistence, and degree completion. Serves as a primary point of contact for students and provides proactive, individualized support to help them successfully navigate university processes, requirements, systems, and resources. The position works extensively with adult learners and other students who may require additional assistance navigating the university environment. Maintains regular communication with students, monitors progress toward key enrollment and completion milestones, identifies barriers that may interfere with student success, and connects students with the appropriate university offices and resources for resolution. Collaborates with academic and administrative units to provide a coordinated and student-centered experience that supports enrollment, retention, and graduation. Provides individualized student support from initial inquiry and application through enrollment, continued registration, and degree completion. Proactively contacts prospective (matriculated and non-matriculated) and admitted students to assist them in completing required university processes and meeting established enrollment milestones. Guides students through university onboarding processes, including application completion, account activation, access to university systems, orientation requirements, document submission, and other administrative steps necessary to begin enrollment. Maintains consistent communication with admitted students who have not yet matriculated, active students who have not registered, and other student populations requiring follow-up to encourage timely completion of required actions. Assists students with navigating university systems and online platforms, including providing guidance with account access, sign-on procedures, registration systems, student portals, and other technology used throughout the student experience. Provides registration support by helping students understand and complete administrative enrollment processes after appropriate academic course guidance has been provided. Monitors student progress and maintains accurate and confidential records of student contacts, follow-up activities, enrollment milestones, outstanding requirements, and identified barriers to progression. Conducts targeted outreach campaigns designed to increase enrollment, persistence, retention, and degree completion. Identifies students who may require additional outreach or intervention, including students who have not completed admission requirements, have not enrolled for an upcoming term, have stopped progressing toward degree completion, or have outstanding university requirements. Serves as a student advocate and assists students in navigating university processes by coordinating with appropriate academic and administrative offices to resolve questions, concerns, and barriers. Connects students with appropriate university resources and departments, including Admissions, Registrar, Financial Aid, Student Financials, Transfer and Transition Services, academic units, career services, and other student support offices as appropriate. Provides follow-up after referrals to help ensure student questions or issues are resolved and necessary actions are completed. Works collaboratively with academic personnel to support implementation of established academic plans while maintaining appropriate distinction between academic advising functions and student support functions. Supports students participating in Prior Learning Assessment (PLA) and other departmental pathways by explaining processes, monitoring completion of required steps, and coordinating with appropriate personnel as needed. Assists with departmental recruitment and enrollment initiatives, including outreach to adult learners, working professionals, transfer students, and other prospective student populations. Participates in student information sessions, orientations, webinars, recruitment activities, and other departmental events. Develops and maintains student communication materials, process guides, checklists, and other resources designed to make university processes easier for students to understand and complete. Tracks student engagement, enrollment, retention, and completion-related information and provides reports or updates to departmental leadership as requested. Identifies recurring student barriers or process concerns and communicates trends to departmental leadership to support improvements in student services and the overall student experience. Maintains current knowledge of relevant university policies, procedures, resources, systems, and student support services. Provides support to students in non-credit courses in the department. Supervises student employees for the department. Minimum Qualifications Bachelor's degree and three (3) years of appropriate experience, or Master's degree and one (1) year of appropriate experience. Desired Qualifications Experience providing customer service, student support, or related services in an educational or professional setting. Experience supporting recruitment, onboarding, retention, advising, or other student/client success initiatives. Experience managing multiple priorities, conducting follow-up, and coordinating services across departments or teams. Experience navigating complex organizational processes and coordinating services across multiple departments. Job Category Administrative Advertised Salary 50,000-55,000 Work Schedule Begin time: 8:30 AM End time: 5:00 PM Pre-Employment Requirements Criminal Background Check Clery Notice In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station). Pay Transparency Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Notice of Non-Discrimination FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Aff… All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at View phone number on click.appcast.io or email View email address on click.appcast.io. Reasonable Accommodation Statement Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at View phone number on click.appcast.io or View email address on click.appcast.io. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity. Application Deadline This posting will close at 12:00 am of the close date. #J-18808-Ljbffr Florida International University