Veterinary Specialty Coordinator - Internal Medicine

Job Description

Job Description

*** DUE TO THE NATURE OF EMERGENCY & SPECIALTY VETERINARY MEDICINE, ONLY CANDIDATES WITH PRIOR VETERINARY EXPERIENCE WILL BE CONSIDERED. LICENSED (CVT) TECHNICIANS AT A LEVEL 3 & ABOVE PREFERRED ***

Advanced Veterinary Care (AVC) is a brand new state-of-the-art urgent care and specialty hospital located in the beautiful and always growing city of Orlando, Florida. What sets AVC apart is that we are dedicated to providing innovative, compassionate care through a collaborative approach while promoting a positive work environment and advocating for employee well-being.Advanced Veterinary Care is Central Florida’s newest, privately owned urgent care and specialty hospital opening early 2023. We are seeking someone who is a great communicator, able to prioritize tasks, is detail oriented, enjoys a fast-paced collaborative environment between the urgent care and specialty departments. We are looking for candidates that’s the “right fit” - ones that match our core values and help build a positive work environment.

Advanced Veterinary Care’s core values:

Compassion : We approach every pet and their family with care and empathy.

Advancement : We seek to improve the lives of pets and their families through the latest treatment, education, and meeting and exceeding the current standards of veterinary care.

Respect : to encompass the best interest for our patients, their families, and our employees. Communicating honestly and building trust.

Excellence : Setting the standard for all aspects of patient care, client service, and collaborative medicine. Through dedication and teamwork, to provide the highest level of care for you and your pets.

Collaboration : Teaching, learning, and consulting with team members and colleagues in our community. To establish and expand the use of best practices. Discussing solutions within and beyond the team to provide the best care and positive outcomes for our patients.

Internal Medicine Veterinary Technician Job Purpose:

• Increase efficiency of the doctor staff by providing care and support to patients, clients, and hospital staff.

• Provide excellent medical support and compassionate care for patients and clients.

• Act as a point of communication between clients and internal hospital staff regarding the status of patients in hospital.

As an Internal Medicine Veterinary Technician, you will:

General Morning Routine -

• Call clients to update on patient status, when requested by doctor
• Obtaining pDVM records for inpatient transfers and new appointments
• Providing owners with financial updates

Procedural Tasks -

• Cross reference and double check charges for procedures, diagnostics and hospitalization for inpatients and outpatients
• Assist technicians in processing lab samples and creating pending communications
• Help technicians with filling medications and food samples
• Complete after appointment tasks such as emailing clients links/resources discussed or placing orders on online pharmacy for medications or food.
• Assist technicians by restraining patients for procedures if requested
• Check messages & IMED email account and follow up if applicable
• Contact clients from recent visits to get updates upon request of doctor
• Start discharge instructions for patients going home
• Sending pDVMs inpatient notifications and clinical summaries when completed by the DVM

Patient-Discharge Tasks -

• Discharge patients

• Instruct clients on the care of patients at home, warnings or things to look for and/or expect post-procedurally, as well as the timing of recheck appointments
• Discuss medications (including timing of next dose) with owners and send home PLUMB handouts for all medications going home
• Discuss medication administration or application and potential side effects with owners as directed by doctors
• Help technicians with demos (such as SQ fluid, injections, insulin, etube)

Medical-Record Management Tasks -

• Enter communication notes in patient files of all relevant phone or in-person conversations with clients, especially when notifying them of lab results. Transfer notes on ezyvet from dictation software
• Verify and/or witness client’s statements regarding procedures, including euthanasia
• Accurately scan and attach all paper medical records to ezyVet

Appt/Exam-Room Tasks -

• Possess sufficient strength and assertiveness to effectively restrain patients and ensure the safety of clients and personnel
• Appt prep after obtaining pDVM records
• Obtain and record patient histories
• Be an excellent representation of Service to our clients in all circumstances

Basic and Environmental Tasks -

• Prior to discharge, verify that all catheters have been removed from the patients and that patients are clean with no body fluids or excrement present

Procedures -

• Assist technicians in setting up for procedures, inducing/recovering patients and cleaning up equipment used

Expectations / Requirements

• Prior veterinary experience is required. Previous experience working in a specialty/referral hospital preferred.
• Proficient in drug calculation and strong anesthetic skills.
• The candidate should be confident with phlebotomy, placing iv catheters, nasogastric tubes, radiographs, processing in house labs.
• The ideal candidate should be comfortable with standard anesthetic protocols, induction, maintenance, and monitoring of anesthesia.
• Display competency in general knowledge and nursing skills required to care for patients.
• As necessary, help with cleaning the procedure room, instruments and the setting up and breakdown of the procedure room.
• Must be comfortable to work on their feet, able to keel, bend to work with surgery patients. Adequate breaks will be provided (however will have times of being on your feet at times).
• Applicant should be able to lift patients and inventory up to 40 pounds.
• There will be some on-call responsibilities , however we do offer a competitive incentive for both being on call and when called in.

Employee Benefits and Perks include:

• Our comprehensive benefits plan will be reviewed yearly with employee surveys to potentially amend our package based on our entire team’s interest.
• Benefits advisor for employees (for health care, retirement, or general financial planning).
• Access to mental healthcare, mindfulness, and self-care resources (through our employee assistance program).
• Medical, dental and vision plans.
• Other voluntary insurance benefits such as life, disability, health savings accounts available.
• 401K and 401k matching retirement planning.
• Flexible work schedules.
• Competitive paid time off.
• Commensurate salary with experience/credentials.
• At AVC, we pride ourselves with optimizing our operational systems, and working as a team, to make the overall day-to-day workload more manageable.
• Employee discounts (including pet insurance premiums, products, and services).
• Education resources (atDOVE, VetGirl, VIN and major veterinary journals).
• Support of professional development and allowance for CE (for licensed staff).
• Technician license reimbursement.
• Uniform allowance.
• Annual retention bonuses.

We are excited at the possibility of meeting you and welcoming you on to our team!

We are an Equal Opportunity Employer and a Drug Free Workplace. All offers of employment at Advanced Veterinary Care are contingent upon clear results of a thorough background check and drug screening. Background checks and drug screening will be conducted on all final candidates and on all employees who are promoted, as deemed necessary.