Digital Engagement Specialist

1 Inventa PlaceSilver Spring, MD 20910Kids Are Our Everything.Department10014 Clinical InformaticsPay Range$54,683.20 - $91,145.60The Digital Health Solutions Specialist I supports the day-to-day administration of patient and provider portals, intake tools, mobile apps, telehealth platforms and other digital health tools. They directly support families, operational teams and providers. They collaborate with other digital health team members, the broader organization and vendors to optimize internal workflows and the patient/family experience.Minimum EducationBachelor's degree in health information technology, information systems, or a related field (or equivalent experience) (Required)Minimum Work Experience2 years experience in healthcare IT, system administration, or patient services (Required)Required Skills/Knowledge• Experience in healthcare IT, system administration, or patient services• Basic familiarity with EHR systems or patient engagement platforms• Foundational understanding of HIPAA privacy and security requirements• Strong written and verbal communication skills with a customer-service orientation• Proficiency with Microsoft 365 (Outlook, Word, Excel, PowerPoint)• Detail-oriented with strong organizational and time-management skillsFunctional AccountabilitiesSystem Administration & Maintenance• Perform routine daily administration tasks for digital health and interoperability tools including user account creation, password resets, and basic system needs for digital tools• Monitor dashboards and escalate performance issues or outages to senior team members• Document system configurations, workflows, and administrative procedures as directedUser Support & Troubleshooting• Serve as a first line point of contact for patient, referring providers and staff inquiries related to digital tools• Resolve common access issues (login problems, password resets, enrollment errors) and escalate complex issues appropriately• Log all support requests in the ticketing system with accurate documentation.• Visit clinic sites to support enrollment, engagement and utilization• Support internal staff with workflows and devicesContent Management• Assist with updating educational materials, appointment instructions, and patient intake forms within digital platforms• Verify content is current and accessibleReporting & Documentation• Pull access and utilization metrics• Pull standard system usage and enrollment reports• Support documentation of system configurations and administrative procedures• Assist with drafting basic one-pagers and quick-reference guidesTraining & Outreach• Assist with onboarding patients, families and referring sties to digital platforms at clinics and hospital events• Help update user guides and training materials• Collect feedback during outreach visits and relay findingsCompliance & Security• Follow HIPAA policies and organizational security standards in all activities• Maintain accurate records of system access and changes as instructedCollaboration & Continuous Improvement• Build effective relationships across departments and contribute to cross-functional teams.• Participate in quality improvement initiatives and help the team adapt quickly to new priorities.• Support additional needs, digital tools, workflows outcomes as assignedThe disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana. #J-18808-Ljbffr