TikTok Shop - FBT Operations Excellence Manager

TikTok Shop - FBT Operations Excellence Manager Location: Seattle Employment Type: Regular Job Code: A123593 Responsibilities New Product Introduction and Launch (NPI): drive the NPI process from concept ideation to launch, ensuring all milestones are met within defined timelines and customer demands are satisfied. Collaborate with cross‑functional teams—including product management, engineering, operations, tech development, S&OP, and transportation—to identify opportunities for system improvement focused on fulfillment operations, warehouse management, and transportation. Work closely with tech and operations teams to seamlessly integrate new products into fulfillment center operations, optimizing inventory management and distribution processes through user acceptance testing, SOP creation, and operations team training. Act as a liaison between product development, operations, and other cross‑functional teams to facilitate effective communication and alignment of goals. Conduct regular audits and assessments to monitor product quality and identify improvement areas throughout the supply chain. Gather requirements, define project scope, and prioritize initiatives by collaborating with internal stakeholders and considering business needs and resource constraints. Analyze root causes of operational and system gaps, and identify improvement opportunities—whether systemic, process‑related, or training‑related. Lead training and onboarding programs for facility staff, operational teams, and third‑party partners to ensure compliance, safety, and operational excellence. Monitor launch progress, track key performance indicators (KPIs), and provide updates to stakeholders to address issues and drive continuous improvement. Support cross‑functional teams—including planning, product, operations, and transportation—in facility setup, system readiness, and operational readiness activities. Conduct risk assessments and prepare contingency plans, including mitigation strategies, to address potential challenges and ensure business continuity during launch activities. Develop and maintain standard operating procedures (SOPs) for fulfillment center operations, ensuring version control. Produce training videos in the Warehouse Management System (WMS) for quick, on‑the‑job learning and gather user feedback to continuously improve warehouse and fulfillment processes. Qualifications Minimum Qualifications: Bachelor's degree in supply chain management, industrial engineering, business administration, or a related field; 5+ years of proven experience in program management, sprint cycle management, product development, supply chain management, operations, or equivalent; excellent analytical, problem‑solving, communication, and interpersonal skills; strong project management skills with the ability to lead cross‑functional teams and drive projects to completion. Preferred Qualifications: Master's degree or related advanced degree; experience with driving training and operational improvements with 3PLs. Job Information The base salary range for this position in the selected city is $115,520 - $209,380 annually. Compensation may vary outside of this range based on a candidate’s qualifications, skills, competencies, and experience. Benefits may vary depending on the nature of employment and the country work location. Employees receive day‑one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, 10 paid holidays per year, 10 paid sick days per year, and 17 days of paid personal time (prorated upon hire with increasing accruals by tenure). The company reserves the right to modify or change these benefits programs at any time, with or without notice. #J-18808-Ljbffr Ellis Technologies, Inc.