Store Protection Specialist

Ross, a leading off‑price retail chain with over 2,200 stores, operates from corporate headquarters in Dublin, CA, and has buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2025 revenues of $22.8 billion, Ross is a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for its teams. General Purpose This position provides a visible presence at the store entrances and exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The specialist makes eye contact, smiles, and greets all customers in a prominent, courteous and friendly manner, deterring opportunity for theft by demonstrating “command” presence in a company‑issued vest/required black attire, and monitoring the Code 50 package inspection policy. The specialist walks the sales floor to identify and address potential theft indicators, as directed by store leadership, and partners with store leadership to ensure compliance with loss prevention directives and minimization of operational shortage. Maintaining Safe & Secure Environment Understands that safety is the number one priority and practices safe behaviors in everything they do, and assists store leadership in maintaining a safe and secure environment for both associates and customers. Provides visible “command” presence, including prominent greetings with eye contact, at store entrances and exits and on the sales floor in a company‑issued vest/required black attire, monitoring for potential safety issues. Removes clutter and ensures safe, clear egress to emergency exits. Developing Great Teams & Partnerships Provides great customer service by prominently greeting customers, making eye contact, smiling and answering questions in a friendly and courteous manner. Treats all customers and associates with respect. Demonstrates courtesy, friendliness, and professionalism at all times; recognizes associates using company recognition programs. Regularly involves with internal and external partners, which may include conference calls, scheduled district meetings, educating associates, providing recognition, etc. Other duties as assigned to support loss prevention initiatives. Personal and Store Brand Represents and supports the company brand at all times. Maintains a professional appearance, in accordance with company dress code. Mitigating Theft & Fraud Monitors entrances and exits as well as the sales floor for potential theft by identifying suspicious behavior. Gathers theft indicators and uses internal or external intelligence to impact shortage trends, and effectively communicates to store and loss prevention leadership. Adheres to company policy for external theft response. Executes all company best practices and maximizes productivity by minimizing steps and touches while working. Minimizing Operational Shortage Increases store awareness on effective processes to minimize operational shortage, and trains and educates associates on shortage reduction initiatives. Observes and validates proper checkout procedures for customers and associates. Competencies Manages work processes Business acumen Plans, aligns and prioritizes Builds talent Collaborates Leading by example Communicates effectively Ensures accountability and execution Qualifications And Special Skills Required High school education or equivalent required; AA degree preferred. One year retail supervisor experience or similar training preferred. One year loss prevention/security training preferred. Active security guard license preferred. Ability to work effectively in a fast‑paced environment. Strong communication skills. Demonstrated ability to build and maintain relationships with the store team. Excellent customer service skills. Proven ability to effectively resolve conflict. Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to background screening, physical examination, fingerprinting and drug and alcohol testing. Physical Requirements / ADA Consistent timeliness and regular attendance. Ability to spend up to 100 % of working time standing, walking, and moving around the store. Must be able to raise or lower objects more than 25 lbs. from one level to another (includes upward pulling). Must be able to regularly bend, stoop or crouch; frequency and duration will vary per daily business need. Certain assignments may require other qualifications and skills. Supervisory Responsibilities None Equal Employment Opportunity Ross is an equal employment opportunity employer. Ross considers individuals for employment or promotion according to their skills, abilities and experience, and it is an essential part of the company’s commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws. Compensation The base pay range for this role is $17.63 – $18.13 per hour. The range considers factors including, but not limited to, experience, skills, qualifications, education, certifications, seniority, and location. This range is one component of the total compensation package, which may include additional rewards and benefits. Benefits All associates receive accident, critical illness, vision, auto, home, and pet insurance programs; associate discount; identity protection; associate purchase program; benefit hub discount mall; employee assistance program; commuter benefits; 401(k) with service requirements; employee stock purchase program; Ross Cares Fund; college discounts; sick pay where legally required; and referral bonuses. Full‑time associates – including FT retail associate, area supervisor, assistant store manager, and store manager – are eligible for extended benefits, including medical, dental, vision health insurance, legal insurance, vacation buy, flexible spending account, health savings account, life/ADD insurance, long‑term disability, enhanced maternity and parental leave benefit, vacation pay accrued at a rate of 10 days per year after eligibility commences, and nine personal and company holidays. AS, ASM and SM associates in stores, and exempt corporate and buying office roles, are eligible for a bonus based on individual and business performance. #J-18808-Ljbffr