Customer Success Manager
$100kAiroom Companies, LLC
Position Description: Company Overview
Airoom, a nationally recognized leader in the residential Design & Build field since 1958, specializes in home additions, kitchens. Interior and exterior, remodeling and new custom home construction, is seeking a Customer Success Manager to interact and support its customers through their remodeling and building journey. The company is committed to delivering exceptional value and fostering long-term partnerships with its customers.Job Summary The Client Relationship Manager role will focus on ensuring that customers achieve their desired outcomes, maximizing satisfaction and retention, and building strong relationships. Responsibilities include guiding onboarding, helping with transitioning through architecture, development and construction, addressing concerns, advocating for customer needs and directing service and warranty. The ideal candidate should be passionate about customer success with strong relationship management, problem-solving, and communication skills.
Key Responsibilities
- Relationship Management: Serve as the main contact for a customer portfolio, building relationships with stakeholders and understanding customer goals.
- Customer Success & Value Realization: Lead onboarding, develop success plans, and educate customers on the process.
- Retention & Expansion: Monitor customer health to identify risks and strategies for retention, identify upsell/cross-sell opportunities, and collaborate with sales on renewals and expansion.
- Advocacy & Collaboration: Advocate for customer needs internally, collaborate with other teams for a cohesive approach, and resolve customer concerns.
- Data & Insights: Monitor key success metrics, analyze usage data, and create reports on customer outcomes.
- Issue Resolution & Service Oversight: Oversee and ensure the timely resolution of punch lists, service requests, and warranty claims from initiation to completion.
- Team Leadership: Lead and manage the service team, consisting of 12 field technicians.
- Customer Success Platform Experience: Schedule service activities and follow up consistently through our CRM system to ensure accountability and client satisfaction.
- Evaluate opportunities to increase customer satisfaction, expansion, and retention.
- Work cross-functionally with Sales, Production and Marketing to ensure customers have the full power of Airoom behind them.
- 10+ years of client-facing and client success experience in a service based B to C business involving project based, high-value, longer sales cycles. This position is not suited for transactional or product-based sales and service environments. Our typical client engagement spans 1218 months and involves residential design/build projects ranging from $100K to over $3M. Proven success in managing long-term relationships for 100 or more concurrent clients and guiding clients through extended decision-making and project deliverables processes is essential.
- Service oriented and a problem solver when addressing concerns.
- Excellent problem-solving and critical-thinking abilities.
- Solid organizational and time management skills.
- Proficiency in CRM and customer success platforms.
- Ability to apply technological solutions to business problems.
- Ability to influence stakeholders.
- Preferred skills and qualifications
- Bachelors degree in business, marketing, communications, or a related field with relevant certifications.
- Familiarity with enterprise systems and customer feedback tools.
- Experience with post-sale client support, warranty management, or service operations.
To learn more about Airoom, please visit our website at airoom.com
Location: Lincolnwood, IL
Job Type: Full-time
Compensation details: 85000-95000 Yearly Salary
PI29d45bb8d994-26289-40639683
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Success Manager in Bloomingdale, IL vacancy
- ...support teams, we deliver full lifecycle management for payment and transaction automation,... ...robotic, and IoT technologies—ensuring our customers experience maximum uptime and... ...began their careers in the field, and their success stories continue to inspire new generations...SuggestedContract workWork experience placementWork at officeRemote work
$115k
...primary relationship and performance owners for each health system. Think: clinical + logistics + operational hybrid role. Customer Success Management and Daily Execution Conduct weekly/monthly business reviews Manage KPIs (turnaround time, tray defects, on-time...SuggestedRemote work- ...You will be responsible for providing a warm and welcoming experience for clients, managing appointments, and upholding brand standards. The ideal candidate should have 1-2 years of customer service experience in a hospitality or retail environment, excellent...Suggested
- ...Service Representative for evening shifts. The role involves greeting guests, handling inquiries, scheduling appointments, and ensuring customer satisfaction. Preferred qualifications include a high school diploma and previous customer service experience. This position...SuggestedAfternoon shift
- Canteen North America is seeking a CUSTOMER SERVICE MANAGER based in Bloomingdale, Illinois. Responsibilities include client retention, site visits, and ensuring compliance with account standards. The ideal candidate should have 3 years of driving experience and preferably...Suggested
$42.5k
...our agency. You provide administrative and reception support, manage reception desks, and ensure professional interactions with clients... ...written and verbal communication skills to effectively service customers Detail orientation and handling a wide variety of tasks...Work from homeOliver Wyman
Schaumburg, IL4 days ago$22 - $24 per hour
...collection processes, and other duties may include working with both customers and attorneys. The Client Support Coordinator performs timely... ...range: $22 - $24 Strong attention to detail skills Time management skills Effective communication skill We are an equal...Hourly payAssocia
Schaumburg, IL1 day ago- Flexera is looking for a Solution Success Manager in Itasca, Illinois, to help strategic customers realize value and drive growth. The ideal candidate will have at least 5 years in leadership roles, excellent communication skills, and a strong customer-centric mindset....
- ...your grit, hustle, and drive to win that will power our success—earning and retaining customer loyalty, unleashing our fullest value for our... ...seeking a strategic, execution‑focused Growth Success Manager to lead and accelerate the internal execution of commercial...Permanent employmentWork at officeRemote work
Ascent Chemicals
Schaumburg, IL2 days ago $21 - $22 per hour
A leading entertainment venue in Glendale Heights is seeking a Supervisor to enhance guest experiences and manage center operations. This role involves ensuring high service standards, leading a dedicated team, executing marketing strategies, and maintaining a positive...Hourly pay- ...Marketing Associate capable of developing tailored marketing plans for clients. This role involves outlining project goals and budgets, managing timelines, and facilitating communication between clients and internal teams. The ideal candidate has a bachelor's degree and at...
$16 - $22.2 per hour
Responsibilities Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs... ...onboarding of new Team Members. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate...Local areaNight shiftEarly shift$114.1k - $163.05k
...flow of information and give our growing customer base true supply chain visibility. With... ...worldwide, our unique shareholder management model enables you to benefit from Global... ...information* Development and execution of successful account sales strategies, effectively...Temporary workWork experience placementWork at officeLocal areaRemote workWorldwideFlexible hoursWeekend workAfternoon shiftSEKO
Schaumburg, IL3 days ago- Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-... ...leader in the marketplace. Learn more at flexera.com A Solution Success Manager (SSM) is a cross‑functional and natural leader with vast...Local areaRemote work
$74.6k - $120k
A leading HR software provider is seeking a Client Services Manager Ops in Schaumburg, IL, to lead a team and drive client satisfaction... ...’s degree and at least 2 years of leadership experience in customer service. Responsibilities include developing strategies for client...Work at office- Menlo Ventures is looking for a Client Account Executive - Growth to join their Sales & Marketing team in Schaumburg, Illinois. This full-time position involves developing client relationships and aligning solutions to their business objectives. Candidates should possess...Full time
- ...least 2 years of experience in payroll or HR. Responsibilities include prospecting for clients, presenting products via webinars, and managing a sales pipeline to meet quotas. Paylocity values professional development and provides comprehensive benefits including medical,...Full time
- ...the sales process. Handle objections and collaborate with Sales Managers to determine strategic sales approaches. Close ancillary... ...revenue targets. Set appropriate client expectations. Maintain customer relationship management (CRM) database. Other duties as assigned...Full timeWork experience placement
$114k - $219k
...#VTeamLife. What you’ll be doing... As the Director of Customer Success Enablement and an integral member of the Customer Experience... ..., churn reduction, and profitability growth. Ongoing management and execution of high-impact enablement programs including goals...Full timeTemporary workPart timeWork experience placementWork at officeRemote workWork from homeShift work3 days per weekVerizon
Rolling Meadows, IL1 day ago$55k - $75k
...MRSGM NA Account Manager, Business Solutions Unit Location: Schaumburg, IL, US... ...Regular Area of Expertise: Client & Customer Management Description: Location:... ..., individuality is a key driver for our success and progress. We believe that leveraging...Full timeTemporary workWork experience placementRemote workFlexible hoursHartford Steam Boiler Inspection and Insurance Company
Schaumburg, IL1 day ago$28.5 - $35 per hour
ULTA Beauty is hiring an Experience Manager in Bloomingdale, IL. The role is focused on leading a team to deliver exceptional guest experiences and drive sales growth across retail and salon services. Candidates should have 2-3+ years of retail management experience and...Hourly pay$68.64k - $85.8k
...Client Implementation Manager The Client Implementation Manager will be responsible for developing and overseeing new client installations... ...of business. This includes overall accountability for the successful new case installation of employee accounts that have core Life...Work at officeImmediate startFlexible hoursReliance Standard
Schaumburg, IL1 day ago$63k - $81k
...seeking an Operations professional to deliver exceptional client services and build relationships with key clients. The role focuses on managing client needs through strong problem-solving and communication skills, requiring a Bachelor's degree and at least 3 years of...$63k - $124k
Huntington Commercial Bank is seeking an experienced Account Manager to support and grow relationships with dealers, distributors, and... ...complex portfolio and collaborating across teams to ensure long-term success. The ideal candidate will have a bachelor's degree and at least...Full time$80k - $90k
.... Hughes, our National Account Business Managers are critical drivers of enterprise growth... ...adoption and sustained revenue growth. Success requires winning net-new program and Direct... ..., recurring revenue Understand customer operations and value drivers 5. Partner...Full timeTemporary workR.S. Hughes
Carol Stream, IL1 day ago$103k - $204k
...long-term growth with select global OEM customers. What sets this role apart is the level... ...site or global customers - Demonstrated success driving design wins, expanding business,... ...commercial judgment - Workflow Management ~ Coordinates field, factory, and global...Microchip Technology
Itasca, IL4 days ago- Advantage Solutions is seeking a Business Manager for a hybrid role in Chicago, IL. This position involves managing a single account within the brokerage business while collaborating cross-functionally to drive initiatives that boost category growth and supplier performance...Full time
- Daymon Worldwide is seeking a Business Manager to join our Chicago, IL team. This hybrid role involves managing accounts and understanding brand strategies, while ensuring cross-department collaboration. Ideal candidates must possess a Bachelor's degree and have strong...Full timeWorldwide
$80k - $90k
...candidate has at least 5 years of experience in freight forwarding and a Bachelor's degree in business or IT. Responsibilities include managing application deployments, documenting processes, and supporting change management activities. Competitive salary ranges from $80,00...$50k - $55k
A leading fleet management company is seeking an Accident Management Specialist to assist drivers with clarity and support throughout the accident process. You will handle customer communications, coordinate repairs, manage billing accuracy, and resolve any service issues...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
Related searches
- customer satisfaction Bloomingdale, IL
- customer retention Bloomingdale, IL
- customer success associate Bloomingdale, IL
- customer success specialist Bloomingdale, IL
- educational customer success manager
- customer success project manager
- sr. customer success manager
- junior customer success manager
- enterprise customer success manager
- client success manager