Community Manager - Stonepointe

Dominium is helping tackle the affordable housing crisis – and we’re looking for motivated candidates to join our team and advance our mission. With offices in Atlanta, Dallas, Phoenix and Minneapolis, Dominium is one of the nation’s most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents to foster a strong sense of community and connection. We are currently seeking a Community Manager to join our team at Stonepointe, a 238 unit apartment community in Lithonia, GA. Position Summary Manages property (or properties) for stakeholders by performing the following duties personally or through direct reports: maximize occupancy, collections, physical appearance, resident retention and compliance as applicable. Establish and maintain a pleasant atmosphere and relations with residents, maintain visibility, professionalism, and rapport. Responsible for day‑to‑day operations of the property. Essential Functions Maintains daily operations and may be expected to fulfill duties of any open position which may include caretaker, housekeeping, grounds keeping, and light maintenance duties to ensure physical curb appeal and cleanliness of the community. Acts as a liaison between corporate staff and on‑site management and/or maintenance personnel. Meets with staff to discuss occupancy goals, renewals and projections. Prepares and conducts orientation and training with employees and partners with Human Resources as needed. Prepares and conducts performance reviews for employees and makes recommendations for salary increases and/or advancement. Hires and terminates employees in accordance with company policy, federal and state laws and under the direction of the Area/Regional Manager and Human Resources. Maintains employee records for attendance, PTO and performance management. Works with residents to establish good communication and resident retention programs and resolves resident issues in a fair and timely fashion. Follows Dominium purchase order and purchasing procedures, oversees and adheres to all appropriate company accounting directives. Works within the established budget and notifies the Area/Regional Manager of any possible variations immediately. Collects rent and all monies due on the first of the month. Maintains thorough collection procedures, including knocking on doors, and sends files for evictions in a timely manner ensuring they go to the collection agency in accordance with policy. Handles all details of move‑ins and move‑outs, giving special attention to unit inspection checklists and reviewing move‑out charges to maximize chargebacks as compared to the checklists. Processes applicant files for screening in accordance with the property’s designated housing programs (Section 8, Vouchers, Section 236, Section 42, Bonds, 4D, etc.) in a timely and accurate manner. Reports accidents and emergency situations immediately. Addresses and corrects internal and external audit findings in the designated time frames. Maintains and documents all community records, files, and reports in the property‑management database and conducts monthly safety meetings with all staff. Responds to internet leads and reviews weekly traffic reports, closing ratios by employee, outstanding renewal opportunities and guest‑card follow‑up procedures. Reviews and signs all lease agreements and partners with corporate Marketing as needed. Ensures all maintenance requests are handled promptly, efficiently and in accordance with Dominium’s policies and procedures. Continuously inspects the property for improvements, records deficiencies and takes the necessary action within approved budgetary allocations. Ensures the property is in a presentable condition at all times by walking the property, including vacant units, grounds and common areas regularly, and reviews work‑order response time and follows up with residents to confirm satisfaction. Ensures office procedures are followed and completed in a timely manner, including accurate data entry for report submissions and daily checks of key audit issues such as key boxes, staff appearance and job postings. Supervises all outside contractors or vendors working on the property to ensure quality workmanship and that work is completed as outlined by contracts. Enforces the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual and all relevant manuals, such as Preventative Maintenance, Yardi, etc., and the procedures related to compliance (Section 42, Section 8, etc.). Stays current and knowledgeable of federal, state and local laws and regulations as they relate to the management of the property or properties and the needs of the residents. Performs other duties as assigned by the Area/Regional Manager. Supervisory Responsibilities Supervise all site personnel; train and be responsible for work performed by staff members or contract vendors; and establish schedules and assign necessary personnel to properly manage and maintain the community. Qualifications 2‑year degree (4‑year degree preferred) in a related field or equivalent combinations of education and experience. Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM) or similar designation preferred. Three years of multifamily property management experience required; tax‑credit experience preferred. Accounting and administrative background preferred. Proficient in MS Office Suite (Word, Excel, Outlook). Yardi experience preferred. Strong verbal and written communication skills (English) and ability to speak in front of groups. Ability to speak a second language is a plus. Must be reliable and have exceptional time‑management and organizational skills. Must be able to think independently, work with minimal supervision and coach, mentor and manage others. Company Overview Dominium is a purpose‑driven leader in affordable housing. We operate in approximately 20 states with a team of over 1,300 employees. For more than 50 years, we have delivered excellence in development and management of affordable housing communities across the United States. Dominium’s values – EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution – guide us in fulfilling our purpose: to provide quality, affordable housing that builds enduring value for our residents, employees, communities and financial partners. We believe housing provides dignity and our work has a positive, lasting impact on the lives of individuals and families. Benefits Competitive salary, incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. Comprehensive benefits package for eligible employees, including Basic Life and AD&D, employee, spouse and child supplemental life and AD&D, short and long‑term disability insurance. Medical, dental and vision coverage with optional Health Savings Accounts, and medical and dependent‑care flexible spending accounts. Voluntary benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program. 401(k) plan, health and financial wellness programs, paid time‑off including paid holidays and floating holidays, paid parental leave, education reimbursement, employee recognition and the Dominium Employee Emergency Fund. Equal Employment Opportunity Statement Dominium is committed to providing equal employment opportunities to qualified applicants and employees. Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law. #J-18808-Ljbffr Dominium