Customer Service Representative (K9 Resorts) - Part-time

Customer Service RepresentativeThe Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.Essential Job Functions:Fluent in Microsoft Office and well-versed in computer usageWilling/able to learn new computer programs and point-of-sale applicationsVery customer service-orientedAble to use down time effectivelyGreets all customers coming into the buildingPerforms Check In/Check Out and reservation procedures in the POS systemAccepts payment from customersTakes custody of pets and makes sure they are properly placed in the buildingAnswers telephone inquiriesWorks closely with management team and co-workers to handle office tasksProvides tours of the facility to potential customers when necessaryPerforms body checks on boarding dogs to identify pre-existing conditions and/or injuriesTo support the business at times may be requested to perform the following:Feeding and medicating of all dogsProvide personal playtimes for dogs when such a service is requestedTakes dogs outside for elimination breaksSanitation of all boarding and daycare accommodationsMonitoring DaycareBathingQualifications:Job Requirements:Must complete K9 Resorts Certification Program for a Customer Service RepresentativeCustomer service-orientedKnowledge of computers and point-of-sale systemsPM, Weekend and Holiday availabilityEducation and Experience:High School diploma or equivalentPrevious experience is preferred but not requiredSome weekend and holiday hours are requiredTechnical Skills:Computer skills including knowledge of Microsoft Windows.Proficient written and spoken communication skills.Personal Characteristics:Must be able to communicate with all types of people, remain calm, mediate and problem solveMust be of moral and ethical characterHigh level of emotional intelligenceSalesmanship personality and comfortAbility to multitaskStrong ability to adapt to change and support company directivesA Can-Do - It is my job attitudeOutgoing, positive, enthusiastic personalityMust demonstrate a love for dogsWell-organized and efficientThe above statements are intended to describe the general nature and level of work being performed by the employee assigned this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.About K9 ResortsINTERNATIONALLY RECOGNIZED, MULTI AWARD-WINNING PET CAREAt K9 Resorts Luxury Pet Hotel, we strive to provide the best pet care experience for your dog. We would like to take this time to thank you for your interest in our premier pet resort. Our love for animals can be traced back to 1999, when our Founders and CEOs, Steven and Jason Parker, were just 14 and 12 years of age. Steven and Jason started their own pet sitting business called K-9 Guardians Professional Pet Sitting because they loved dogs, and the thought of earning a few extra bucks at such a young age was exciting to them. Later on, the young entrepreneurs realized they wanted to make pet care their careers and, in 2005, K9 Resorts Luxury Pet Hotel was born in Fanwood, NJ.We’re proud to be internationally recognized and trusted for a variety of reasons, some of which include our:Flawless customer serviceCage free luxury boardingLoving and caring staffState of the art facilitiesNumerous groomers, veterinarians, trainers, and other local pet professionals prefer K9 Resorts because they feel it appropriately accommodates pets’ needs. Not only do they recommend our dog care resort to their clients, many of their pets board here as well. We consider this to be the highest compliment any pet care facility can receive and it is something we are enormously proud of.Multi Award-Winning Pet CareK9 Resorts Luxury Pet Hotel is honored to have been rated the top pet care franchise in the nation by the IBPSA. Our luxury pet resorts have been referred to as the best pet service providers by New Jersey Monthly Magazine, Monmouth Health & Life Magazine, New Jersey Monthly Magazine, The Courier News, and Suburban Essex Magazine.Some notable features our internationally recognized facilities offer include:Fully computerized, accurate, and reliable reservation systemA top-of-the-line PetAirapy UV air purification and ventilation systemHospital-grade sanitation proceduresState-of-the-art flooring systems with built-in Microban antimicrobial protectionPremium Kuranda dog bedsCage-free options for maximum comfortOur team of pet care professionals takes the time to understand the individual needs of our guests and you can trust us to take the time to accommodate your dog’s needs as you see fit.What Makes K9 Resorts DifferentOur state of the art facilities have been consistently rated within the top three in the nation and provide world class accommodations and care to our guests. We are proud to lead the way in the pet hospitality industry. Our entire facility is split into separate zones to reduce the number of guests that occupy one area. While this carefully designed layout is a more expensive way to construct a pet care facility, it significantly reduces pets’ stress levels when they are boarding with us. Your dog’s comfort and your peace of mind are our top priorities.On behalf of the entire team at K9 Resorts, we would like to thank you for your interest in our award-winning pet care facility. Please reach out to us for more information about how we can accommodate your pet’s needs and exceed your expectations.Benefits50% Off Boarding for your dogsFree Daycare for your dogsFlexible ScheduleStarting at $16.20 an Hour