Customer Service Representative

Job Description

Job Description

If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist opening in Mesa, AZ, that is a perfect fit for you!

As the first and last person our amazing clients see when they enter and leave our clinic, your role as Client Care Specialist is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology, and unparalleled continuing education to grow your career.

This is a hands-on role in a small, close-knit clinic where your work directly shapes both the patient experience and the health of the practice. You will own the schedule, the referral pipeline, and the front-end financial process — and you will see the results of your work every day. The position starts part-time with a clear path to full-time as the clinic grows, and we are looking for someone who wants to build a long-term role with us.

Responsibilities

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Confirm appointments proactively, work cancellations and no-shows back onto the calendar the same day, maintain a call list to fill open slots, and follow up with patients who drop off their plan of care
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate daily with the clinicians about scheduling/patient arrivals

Required Skills

• Prior front-office experience in a physical therapy, outpatient, dental or medical practice
• Working knowledge of insurance verification, authorizations, and copay collection
• Comfort with billing workflows and communicating directly with a billing company
• Persistent and proactive about follow-up — comfortable calling patients to reschedule and keep the calendar full
• Detail-oriented and organized, able to juggle phones, scheduling, and walk-ins without losing accuracy
• A strong communicator with a warm, professional presence — patients often arrive in pain, and how they're greeted matters
• Integrity, dependability, and a positive attitude
• Looking for a long-term role with a growing practice