Sexual Health Medical Assistant

Hawaii Health and Harm Reduction Center (HHHRC) provides harm reduction-focused services to marginalized populations in Hawaii, including people living with and/or affected by HIV, hepatitis, substance use, homelessness, and the transgender, LGBQ, and the Native Hawaiian communities. HHHRC bridges gaps and helps individuals access essential resources such as housing, health care, entitlements, and treatment. We foster health, wellness, and systemic change in Hawaii and the Pacific through outreach, care services, advocacy, training, prevention, education, and capacity building. Primary Purpose: The Sexual Health Medical Assistant with subspeciality in sexual health uses the status neutral approach to work with patients and clients in supporting direct patient care from pre-exposure prophylaxis (PrEP) through HIV treatment and management. Sexual Health Medical Assistant also encompasses working with individuals who are at risk for HIV and HCV and therefore provides education and support to the clinicians in direct patient care for post-exposure prophylaxis (PEP), sexually transmitted infections (STIs) and testing and linkage to the HCV coordinator. The position combines clinical assistance functions (e.g., patient intake, vitals, specimen collection) with specialized sexual health services such as PrEP/PEP navigation, vaccine administration, harm reduction counseling, and injectable treatment support. This role also contributes to clinic operations, quality assurance, and to improve access to care for underserved populations. Reporting Relationship: Reports to: Sexual Health Program Manager Supervises: N/A Essential Duties and Responsibilities: Clinical Care and Patient Support: - Check patient into the clinical visit, obtain vital signs, obtain chief complaint or reason for the visit, obtain pertinent past medical history including: current medications, allergies and document the encounter and data into the patients electronic medical record (EMR) - Using the SBARC (situation, background, assessment, recommendation and confirmation) technique to clearly report off to the clinical provider - Perform skills which include: phlebotomy, collect lab specimens, teach patients about STI testing self- collection, complete rapid HIV/ HCV tests, administer vaccines and provide targeted counseling and health education. - In order to provide the skills above required DOH training shall be completed and the additional required documentation in addition to the EMR shall be completed. - An HHHRC skills check list shall be used to document readiness and appropriate clinical skill utilization. - Complete an HIV intake and linkage/ coordination with HIV medical case managers - Understands utilization of/ eligibility for Ryan White services to include HSPAMM and HDAP for labs and medications covered through the Department of Health - Assist with medication administration, physician/APRN orders, and treatment procedures. - Support patients receiving long-acting injectable treatments (e.g., PrEP and HIV treatment) , HIV treatment) including education and follow-up. - Provide instructions regarding diagnostic tests, procedures, and treatments as appropriate - Guide patients as a navigator through PrEP/PEP initiation/ linkage into HIV care - Remind patients of appointments through acceptable communication modalities and provide medication reminders when appropriate (i.e. Injection window, lab reminders) - Work with the insurance navigation team to connect patients with insurance options and coverage - Work with the Sexual Health Team Manager to complete required quality assurance, data collection requirements and prior authorization completion for medication access, and/ or pharmaceutical based medication access programs (i.e. Gilead Advancing Access, Viiv Connect) - Coordinate with the medical receptionist team to follow up on phone calls and document calls a propriately in the electronic medical record - Support internal agency and external referrals as needed - Maintain accurate and timely patient records and documentation reflecting current standards of care. - Complete and close all patient encounters, chart notes on the same day for patients with urgent needs (i.e. requiring EMS, Police, SI/HI). - For critical lab results including but not limited to HIV reactive, HCV reactive, RPR reactivity alerting the clinical provider and patient of these results within 12-24 hours, non-critical lab results (normal- i.e. negative G/C) alerting patients within 24-48 hours. - Ensure documentation meets agency, funder, Department of Health, Ryan White, and clinical standards for completeness, accuracy, and timeliness. Clinic Operations and Administrative Support: Perform administrative duties including scheduling, registration, and patient check-in/out. Coordinate appointments and verify patient information. Maintain inventory of medical supplies in the testing rooms and medications and alerts necessary staff needed to refill