Executive Leader, Medicare Inbound Operations
Jobleads-US
Humana Inc. is seeking an Associate Vice President of Medicare Inbound Contact Operations to lead a large, complex contact center portfolio spanning Individual and Group Medicare, Disenrollment, Member Solutions, chat, and related services across multiple channels.
You will define service excellence, set a multi‑year strategy and operating roadmap, drive transformation of the member experience, and ensure balanced outcomes across Stars, NPS, productivity and cost while coordinating a global
#J-18808-Ljbffr Jobleads-US$21.25 - $23.25 per hour
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