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Executive Leader, Medicare Inbound Operations

Jobleads-US

Humana Inc. is seeking an Associate Vice President of Medicare Inbound Contact Operations to lead a large, complex contact center portfolio spanning Individual and Group Medicare, Disenrollment, Member Solutions, chat, and related services across multiple channels.

You will define service excellence, set a multi‑year strategy and operating roadmap, drive transformation of the member experience, and ensure balanced outcomes across Stars, NPS, productivity and cost while coordinating a global

#J-18808-Ljbffr Jobleads-US
Vacancy posted 2 days ago
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