RedHat OpenStack Platform
TechDigital Group
Clearance required: Secret Clearance Java + CI\\CD + OSP 16.1 experience is required
- 1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
- 2.) To provide support for on call escalations orL3 level support and doing incident and problem management
- 3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
- 4.) To adhere to quality standards, regulatory requirements and company policies
- 5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- 6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Vacancy posted 1 day ago
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