Community Resource Liaison

Salary: $69,451.00 Annually
Location : Morgan Memorial Library, Suffolk, VA
Job Type: Temporary
Job Number: 04548
Department: LIBRARY
Opening Date: 06/12/2026
Closing Date: 7/3/2026 11:59 PM Eastern


Description
***This is a GRANT funded position with a duration of 1 year with possible extension approvals up to 3 years total***
Under limited supervision, performs supervisory and administrative work to help provide support services, including information, referrals, and assistance to patrons of all ages.


As part of the Suffolk Public Library's Community Engagement Department, this position integrates social work practices into library services, outreach, and partnerships to advance the library's mission of equity, access, and intentional partnerships. The Community Resource Liaison works collaboratively with library staff and community partners to address barriers to information, learning, and wellness.
Serves as the manager of a specific division or area and is responsible for planning, leading, managing, and evaluating community resources. Ensures that all services are in alignment with the library's strategic goals and are implemented effectively. Responsible for helping identify library patrons who may benefit from referral to community resources such as mental health services, substance abuse services, educational resources, after-school resources, housing services, food and community resources or case management services identified either through patron request, individual patron need assessments or through direct referral by City staff; providing resources and referrals for services and assist patrons with follow-through with obtaining services; monitoring the budget, researching and formulating long range goals, developing policies, and planning and evaluating programs, services, and goals. Reports to the Community Engagement Library Manager.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Essential Job Functions

• Supports library outreach efforts such as pop-up libraries, food and resource pantries, and community events to ensure equitable access to information and basic needs resources.
• Provides consultation and guidance to staff regarding complex patron needs and referrals.
• Promotes collaboration and understanding of library-based social work services across agencies and the public.
• Collaborates with the Community Engagement Manager on data collection, grant reporting, and evaluation of outreach and resource service impact.
• Connects clients and the general public to resource agencies as needs are identified.
• Interprets programs to other agencies and the public.
• Develops, maintains, and accommodates community agency partnerships.
• Develops resources with and for library staff such as resource sheets and guides, information for our website, and handouts for customers as well as facilitating the upkeep of the Community Resource Guide with program partners and service providers in the area.
• Reviews individual program cases and assists subordinates in difficult or complicated cases; interprets policy and advises subordinates, as necessary; reviews reports of subordinates to ensure timeliness and accuracy.
• Provides information and referral services, directing public education programs, researching information, and marketing related concerns and issues.
• Maintains knowledge of current public assistance and employment policies and applies, explains and interprets complex federal, state, and local policies to clients, service providers, attorneys, the public, and other interested parties.
• Coordinates programs and services by working with agencies and organizations outside the library to develop programs of mutual interest, working with City departments, and ensuring that services are reaching the community.
• Ensures that subordinates receive orientation and training required for assigned positions, including training as new policies and procedures are adopted and established; provides training in policies and procedures of community resources and partnerships to agency personnel, as necessary.
• Appraises subordinates' performances; recommends hiring, transfer, promotion, discipline, termination, etc.; administers leave time so as to maintain adequate staff to administer programs; arranges assistance by personnel from other divisions, as necessary; conducts staff meetings.
• Facilitates or coordinates training in trauma-informed services to staff to help them provide improved service to all customers and better understand the resources available for customers experiencing complex vulnerabilities.
• Evaluates effectiveness of programs and services offered; recommends changes.
• Develops and maintains collaborative working partnerships between various public, private, and non-profit entities, including facilitating interagency community events and training workshops.
• Prepares reports of division services and accomplishments as required.
• Makes presentations before community and civic groups on topics such as employment training, department programs and services, etc. Represents the division and agency on various committees, work groups, and organizations, attending meetings and participating in activities of such groups as appropriate. Receives and responds to inquiries from staff members and members of the community, providing information regarding Community Resource programs, policies, and procedures.
• Serves as a centralized grants administrator for assigned area including monitoring implementation of grants, maintaining central grant files and researching and distributing information.
• Develops and maintains databases for the preparation and maintenance of operations according to departmental needs and requirements.
• Controls and monitors expenditures of programs; determines need for new programs; determines staffing needs; develops performance standards; develops policies and specifications for new programs including developing local policies and procedures.
• Reviews and recommends software programs to improve the efficiency of the day-to-day operations.
• Examines statistical data to make workflow improvements or schedule changes.
• Acts as a mentor to staff by assisting with their professional development and morale, and providing assistance as needed.
• Performs other related duties as required.

Required Qualifications


Minimum of a Master's degree in Social Work, Public Health, Human Services, Nonprofit Management, Library Science, or a closely related field, with at least 3 years of appropriate and related experience in a human services or community engagement setting. Considerable experience (typically 6-9 years) in assigned program area/human services programs and completion of required training programs is preferred. Supervisory experience or work experience in a leadership role required. Possession of a Licensed Master Social Worker (LMSW) credential is desirable. An equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job will be considered. Requires a valid driver's license.

Supplemental Information

• Knowledge of the philosophical and legal basis for public assistance and entitlement programs.
• Knowledge of local, State and federal laws, ordinances, rules and regulations governing administration and provision of public assistance and entitlement programs.
• Knowledge of the programs, policies, procedures, rules and regulations of the State and City Social Services programs.
• Knowledge of the organization and structure of local, State and federal government, and volunteer agencies, particularly regarding human services.
• Knowledge of the principles, practices, and techniques of social work. Has considerable knowledge of the principles of supervision, organization and administration.
• Knowledge of the social and economic factors in the community and the impact of economic change on people and communities.
• Knowledge of the literature, trends and developments in the field of human services administration.
• Ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
• Ability of speaking and/or signaling people to convey or exchange information. Includes giving assignments and/or directions to subordinates or assistants. Includes receiving instructions from immediate supervisor.
• Ability to read a variety of correspondence, reports, budget summaries, invoices, annual audits, minutes and related departmental records and reports. Requires the ability to prepare memoranda, reports, correspondence, policies, budgets, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak before groups of people with poise, voice control and confidence.
• Knowledge of the terminology, principles and methods utilized within the department.
• Knowledge of the methods and techniques for development and administering programs.
• Knowledge of the principles of supervision, and able to effectively lead, motivate, and evaluate assigned staff.
• Knowledge and proficiency of computers and software programs typically utilized in the position.
• Skilled and responsible for actions of others, requiring development of procedures and constant decisions affecting subordinate workers, customers, or others in the general public; works in a very fluid environment with guidelines but significant variation.
• Ability to comprehend, interpret, and apply regulations, procedures, and related information.
• Ability to effectively communicate and interact with subordinates, supervisors, and members of the general public, and all other groups involved in the activities of the department.
• Ability to assemble information and make written reports and documents in a concise, clear, and effective manner.
• Ability to use independent judgment and work with little direct supervision as situations warrant.
• Ability to use mathematical formulas to perform required calculations.
• Ability to read, understand, and interpret technical reports and related materials.
• Ability to coordinate or determine time, place or sequence of operations or activities based on analysis of data or information and may implement and report on operations and activities.
• Ability to instruct and train others through explanation, demonstration and supervised practice or makes recommendations based on technical expertise.
• Ability to assists with achieving moderate economies and/or preventing moderate losses through the management of a small division.
• Ability to use addition, subtraction, multiplication and division, and/or calculates ratios, rates and percents.
• Ability to read professional literature and technical manuals; speaks to groups of employees, other public and private groups.
• Ability to perform supervisory work involving policy and guidelines, solving both people and work related problems; requires continuous, close attention for accurate results or frequent exposure to unusual pressures.
• Ability to make moderately serious impact decisions - affects work unit and may affect other units or citizens.
• Ability to inspect items for proper length, width, and shape, visually with job-related equipment.
• Ability to deal with people beyond giving and receiving instructions.
• Ability to adapt and perform under minimal stress when confronted with an emergency.

Seasonal Employees- No Benefits
Part-time Employees - Sick Leave (See below)
Full Time Employees are eligible for the following benefits;

Retirement (Virginia Retirement System employer) for employees hired on or after 1/1/14 - Hybrid Members
Hybrid plan members contribute 4 percent of creditable compensation to the defined benefit plan and 1 percent to the defined contribution plan each month. Members may voluntarily contribute up to an additional 4 percent in 0.5 percent increments to the defined contribution plan each month. Members can increase or decrease their voluntary contributions on a quarterly basis. With the mandatory and voluntary contributions to the defined contribution component of the plan, members can contribute a maximum of 5 percent with a 3.5 percent match from the employer. Members invest in various investment options that best fit their needs.
Vested after 5 years in the defined benefit part of the plan. Vested in phases based on years in the Defined Contribution part of the Plan. The retirement eligibility for a full or reduced retirement pension in the Hybrid Plan is very detailed. Please contact the Virginia Retirement System or the Human Resources Department for details.

Paid Time Off (PTO) Yearly earnings
120 Hours (1-59 months), 144 Hours (60-119 months), 168 Hours (120- 179 months), 192 Hours (180 and over)
Sick Leave
Part Time employees earn 4 hours per month Sick leave accrues at the end of the month and may be accrued with no ceiling.

Personal Leave
All regular full time employees are granted 24 hours of personal leave each calendar year. Personal leave must be preapproved and is not cumulative.
Health Insurance
Coverage available for you and your eligible dependents using pre-tax payroll deductions if elected.
Supplemental Insurances
Employees may purchase the following supplemental insurance policies: short term and long term disability, cancer, accident, supplemental hospitalization, and group universal life insurance.
Employer Sponsored Short Term and Long Term Disability
Provides disability coverage for employees work and non-work related disabilities. Work related disabilities are covered starting on day one (1). Non work related disabilities are covered starting on day eight (8), after you have been employed for one year.
Flexible Spending Accounts
Employees may participate in the Health Reimbursement, Dependent Care Reimbursement and Premium Reimbursement Accounts. All deductions are made on a pre-tax basis and will reduce your taxable income.
Life Insurance
The city pays the entire premium for life insurance coverage in the amount of 2 times annual salary for natural death and 4 times annual salary for accidental death.
Optional Life Insurance
Employees have the option of electing additional life insurance coverage in the amount of 1, 2, 3 or 4 times their annual salary. Employees may only purchase optional life insurance on spouses and children if they are enrolled in optional life insurance for themselves.


Family and Medical Leave Act (FMLA)
12 weeks of job protected leave for leaves approved in accordance with the Family Medical Leave Act. Employees receive continuation of health insurance, job protection and consideration for a comparable job when available, or an equivalent job, upon return to work.
Funeral Leave
24 hours of paid leave of absence in case of death in immediate family.
Holidays
Suffolk follows the Virginia State holiday calendar as set by the Governor of the Commonwealth of Virginia.

Jury Duty
Time off with pay with difference between jury pay and regular pay or use annual leave and keep check.
457 Deferred Compensation, ROTH IRA, Traditional IRA
Offered through ICMA Retirement Corporation as a way to shelter a portion of your salary from income taxes and save for retirement.
Employee Assistance Program
Offers employees and immediate family members (3) free, confidential counseling sessions related to a broad range of issues such as marital or family conflict, job or personal stress, alcohol or drug abuse, financial or legal worries, etc.

Worker's Compensation
Should an employee have an on the job injury, he/she could be eligible for Workmen's Compensation Benefits, except in cases of willful neglect.

Pay Days
Employees will be paid on the 15th and last working day of each month.
Credit Union
A Suffolk Credit Union is available to employees.
Legal Services
Employees may prepay for access to legal assistance.
Notary Public Services
Services available in the Human Resources Department.

Alternative Work Schedule For some positions -Offers 4 Alternative Work Schedule options to provide employees with greater control over their personal and professional time, as well as reducing absences.
01


Do you have a valid driver's license?

• Yes
• No

02


Which of the following best describes your professional experience in Social Services?

• 0 to less than 2 years
• 2 - 3 years
• 3 - 4 years
• 4 - 5 years
• 5 - 6 years
• 6 - 7 years
• 8 - 9 years
• 9 - 10 years
• more than 10 years

03


Which of the following reflects your highest level of education ?

• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctorate Degree
• No Degree
• Some college
• High school diploma or GED

Required Question