Junior Field Service Technician - Devens/Groton, MA (60895)

Job Details: Level: Experienced; Job Location: Remote Office - Remote, WA 98683; Position Type: Full Time; Salary Range: $25.00 - $28.00 Hourly; Job Category: Installation - Maint - Repair. At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, Gym Rax, Core Fit Collective, and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever‑evolving industry. At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our community. If you’re looking for a fulfilling career in helping people find the best version of themselves, you’ve come to the right place. We are looking for a Junior Field Service Technician - Devens/Groton, MA to join our growing organization! General Position Summary Under the direction of the Regional Field Supervisor, this entry‑level position as a Junior Field Service Technician is responsible for inspecting, servicing and completing basic repairs on all products in the Core Health and Fitness family. These include Nautilus, StairMaster, Star Trac, Schwinn, Throwdown and Wexer. Develop and sustain customer satisfaction and loyalty through exemplary inspections, maintenance and repair of all brands. Duties include performing basic service work, assisting with new product installations, weekly inspections of equipment for Key Accounts, and timely and accurate documentation of work performed. Instill customer confidence in Core Health and Fitness products by providing service and maintenance in parallel with friendly and knowledgeable customer support. Qualifications Education: High school diploma or equivalent; College/Tech degree in a related field preferred; Additional training in the commercial fitness industry or a combination of education and experience preferred. Experience: Minimum 1‑2 years in a customer‑facing technical support or service role; Basic mechanical/technical problem‑solving knowledge; Experience with standard troubleshooting and diagnostic methods for electro/mechanical equipment in the field; Excellent written and oral communication skills with attention to detail; Working knowledge of Microsoft Office Suite and similar communication software; Ability to learn Salesforce software; Working knowledge of the fitness industry preferred. Other Requirements: Valid driver’s license with an acceptable driving record; Successful background screening; Ability to drive a pickup truck and small work van; Ability to travel outside the regular service area domestically up to 25%. Responsibilities Conduct weekly inspections at a few Key Account locations and make repairs/adjustments as needed. Accept, schedule, and complete work orders within 48 hours. Inspect all equipment during specified visits to Key Accounts. Document all service calls from start to completion and complete Service Reports in accordance with established procedures. Follow testing procedures accurately. Service and maintain Core Health and Fitness products at customer locations in the assigned region, ensuring repairs follow company policies. Ensure customer satisfaction by delivering quality and courteous support in a timely manner. Communicate product performance information and relay field feedback to the Director of Services. Understand technical documentation. Possess basic mechanical aptitude. Inspect newly installed equipment on site when necessary. Maintain van part stock through regular cycle counts, inventory replacement requests, and timely paperwork processing; return parts with proper documentation and use precautionary procedures to safeguard company parts and equipment. Attend required trainings, learn all computer systems used for workday, and pass certifications on all relevant equipment. Maintain a company vehicle and park it in a safe location. Submit expense reports and other paperwork on time. Provide basic hand tools as required. Customer Service Strong organizational, communication, problem‑solving, and analytical skills. Log all service reports immediately upon completion. Discuss new products with customers. Keep Sales informed of upcoming purchases or needs customers are planning. Offer Core Health and Fitness Preventative Maintenance, Paid Service, and Extended Warranty products to customers throughout day‑to‑day activity. Skills Basic knowledge of the fitness industry. Basic knowledge and experience in technical and mechanical problem solving. Advanced knowledge of the use of hand tools. Ability to recognize and solve problems in a timely manner. Ability to embrace deadlines. Strong sense of urgency to achieve a high percentage of goals. Willing to assist teammates when needed. Ability to establish and maintain a strong working relationship with a diverse group of co‑workers, customers, and vendors. Contribute to a positive working environment. Demonstrate effective interpersonal, verbal, and written communication skills. Be consistently accurate. Possess unwavering attention to detail and commitment to world‑class quality. Follow tasks to completion in a timely manner without sacrificing quality. Be skilled in planning, organization, and establishing multiple priorities for work assignments. Job Specific Competencies Customer Service – Handles customer questions and complaints, communicates with customers, manages service problems politely and efficiently, remains always available, follows procedures to solve customer problems, understands company products and services, maintains a pleasant and professional image. Dependability – Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance and punctuality requirements. Problem Solving/Analysis – Breaks down problems into smaller components, understands underlying issues, simplifies and processes complex issues, distinguishes critical details from unimportant facts. Productivity – Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow. Quality – Attends to detail and accuracy, is committed to excellence, seeks continuous improvement, monitors quality levels, identifies root causes of quality problems, owns and acts on quality issues. Working Conditions / Physical Demands Physical demands include bending, stooping, reaching, twisting, lifting, pushing, and pulling items. Employees may need to stand, walk, sit, reach with hands and arms, and occasionally kneel, crouch, or crawl. The job requires lifting and carrying items weighing up to 50 pounds regularly and 70 pounds or more occasionally. Employees must have corrected vision and hearing to normal range, work under stressful conditions or irregular hours, drive to customer locations in a company vehicle, walk/run/lift to test equipment, and use standard hand tools such as wrenches, screwdrivers, ratchets, drills, volmeters, etc. Work Environment Work is performed in a field‑based environment with frequent interaction with internal and external customers. There is domestic travel up to 25% and daily travel by company‑owned vehicle to customer locations. Employees are required to wear appropriate protective gear at each site. Position Status Level: Staff FLSA: Non‑Exempt Supervises: N/A This job description reflects management’s assignment of essential functions. It is only a summary of the typical functions of the job and is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the employee might differ from those outlined in the above job description, and other duties as assigned might be part of the role. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire. Core Health & Fitness is an equal opportunity employer that does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status, or Vietnam‑era veteran status. If you are a person with a disability and need assistance in applying for a position with Core Health & Fitness, please contact our Human Resources department at View email address on click.appcast.io for direct assistance. #J-18808-Ljbffr Core Health & Fitness