Dispatcher

Dispatcher

Position Type Full Time

New Richmond - New Richmond, WI 54017

Overview

We are seeking a highly organized and detail-oriented Dispatcher to oversee the coordination of bus routes, drivers, and schedules. The ideal candidate will ensure efficient and safe transportation for students while maintaining communication with drivers, school staff, and parents. This role requires excellent problem-solving skills, strong communication abilities, and the capacity to manage multiple tasks under time-sensitive conditions. Join our team today and experience meaningful work with competitive pay.

Key Responsibilities:

• Schedule and assign bus routes to ensure timely student transportation.
• Make driver substitutions as necessary. Ensure substitutes are instructed on routes and are given complete route information.
• Monitor radio communications and provide real-time support to drivers.
• Adjust schedules and routes in response to traffic conditions, weather, or emergencies.
• Maintain accurate records of driver assignments and route changes.
• Assist with preparing payroll.
• Respond to inquiries from parents, school officials, and transportation staff regarding schedules and delays.
• Collaborate with school administrators and transportation staff to resolve issues.
• Ensure compliance with safety regulations and school district policies.
• Assist in training new drivers on route procedures and communication protocols.
• Utilize transportation software and GPS tracking systems to monitor bus locations.
• Document and report any incidents, accidents, or maintenance needs promptly.
• Acquire and maintain a CDL license with S and P endorsements.
• Fill in as a school bus driver when necessary.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; additional training in transportation management is a plus.
• Prior experience in dispatching, transportation coordination, or a similar role is preferred.
• Considerable knowledge of the demographics of the service area.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to acquire and maintain a CDL license with S and P endorsements and drive school bus.
• Proficiency in using dispatch software, GPS tracking systems, and Microsoft Office applications.
• Ability to multitask and work efficiently under pressure.
• Strong problem-solving skills and attention to detail.
• Proficiency in math skills.
• Availability to work early mornings, evenings, or emergency shifts as needed.

Physical Requirements:

• Ability to remain seated for extended periods while monitoring dispatch systems.
• Capability to operate a computer, radio, and other office equipment.
• Ability to lift up to 25 pounds.

Work Environment: This position operates primarily in an office setting with regular interaction via radio and phone with drivers and school personnel.

Kobussen Buses Ltd is an equal opportunity employer and does not discriminate based on protected characteristics including, but not limited to, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.