Dispatcher - Day & Night Shifts

Job Description

Job Description

Dispatcher – Day & Night Shifts

Position Summary

At Jerry's Towing, our dispatchers are the heart of our operation. Every day is different, and every call is an opportunity to help someone who needs us. Whether it's a stranded semi, an accident recovery, or a roadside breakdown, you'll be the person making sure our drivers get where they need to be quickly and safely.

We're looking for someone who enjoys talking with people, stays calm under pressure, and can juggle multiple tasks in a fast-paced environment. If you're organized, dependable, and enjoy solving problems, we'd love to have you on our team.

This is a full-time position with day and night shifts available , including some weekends and holidays as part of our 24/7 operation.

Pay

• Full-time, year-round position
• Overtime opportunities
• Paid training
• Opportunities for advancement
• Supportive team environment

What You'll Do

• Answer incoming calls from customers, truck drivers, law enforcement, and commercial accounts.
• Dispatch tow trucks and recovery equipment to service calls.
• Keep drivers updated with job details and customer information.
• Communicate with customers and provide ETA updates.
• Coordinate multiple service calls while staying organized.
• Monitor driver locations and assign jobs efficiently.
• Enter accurate job information into our dispatch system.
• Work closely with our drivers and office staff to keep operations running smoothly.
• Provide friendly, professional customer service during stressful situations.
• Help ensure every customer has a positive experience.

What We're Looking For

• Excellent communication and customer service skills.
• Ability to stay organized and multitask.
• Comfortable working on computers and learning new software.
• Positive attitude and willingness to work as part of a team.
• Dependable with strong attendance.
• Ability to remain calm in fast-paced situations.
• Dispatch, customer service, transportation, or logistics experience is a plus—but we're happy to train the right person.

Benefits

• Competitive hourly pay
• Overtime available
• Health, dental, and vision insurance
• 401(k)
• Paid time off
• Paid holidays
• Paid training
• Opportunities to grow within the company

Why Join Jerry's Towing?

For over 60 years , Jerry's Towing has been proudly serving western Wisconsin with professional towing, recovery, roadside assistance, truck repair, and mobile repair services. We believe our success comes from the people on our team, and we're committed to creating a workplace where employees are respected, supported, and given opportunities to grow.

If you're looking for a stable career with a company that values teamwork, takes pride in serving the community, and appreciates hard work, we'd love to meet you.

Apply today and become part of the Jerry's Towing team!

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