Inside Sales Product Manager

Inside Sales Product Manager

Under the direction of the Sales Manager, the Inside Sales Product Manager is responsible for managing new building materials accounts from the office while working in conjunction with Outside Sales Representatives to maintain and grow existing accounts in an established territory. They are responsible for educating the distribution chain on all features and benefits of assigned product line(s). This position is also responsible for managing inventory maintenance, developing and maintaining relationships with sizeable accounts, as well as creating demand with the downstream participants (general contractors, dealers, distributors, and key influencers) in the market area.

Essential duties and responsibilities include:

• Prospect via phone, email, and other methods to meet established sales goals as set by Sales Management
• Proactively identify, contact, and cultivate new business opportunities while conducting high-level conversations with key buying personas; uncover business challenges and identify relevant new business opportunities for prospects surrounding OrePac offerings and partnerships
• Engage phone prospects in data-driven, consultative dialogue about OrePac product offerings; actively listen to client responses and ask relevant questions to determine how OrePac can help them meet their own sales goals
• Collaborate with Sales management to assist in the development of personal call strategies and messaging, driving more opportunities for new business
• Actively contributes to the success of the Sales channel by participating in relevant annual, quarterly, and weekly business planning activities including opportunity management and attainment of sales goals
• Maintain customer relationships with new and assigned customer accounts
• Develop and maintain a thorough knowledge of OrePac's pricing structure and services
• Follow-up on all generated quotes to assure that the customer is being serviced and to anticipate the potential opportunity to earn the business
• Demonstrate and introduce new products, services, and developments to established accounts
• Participate fully in training sessions, meetings, skill building, sales presentations, and professional development classes
• Process cancellations or changes in sales orders and communicate the changes with the appropriate departments
• Coordinate and resolve customer concerns, including delivery errors, short shipments, and returns of the damaged product
• Develop an effective and productive working relationship with product management, Operations, Corporate staff, and personnel in neighboring branches Coordinate sources of supply to obtain the most economical purchases possible.
• Responsible for finalizing and issuing purchase orders to assigned vendors for designated product lines on a daily basis. Review supplier confirmations for accuracy related to order details, specifications, branch information, pricing, quantities, and expected delivery dates. Complete oversight for samples and displays for assigned product lines, working with the branch sales team to understand and determine the needs of each market within the sales region.
• Evaluate the dependability and resourcefulness of suppliers and competitive quotations, placing orders to OrePac's best advantage.
• Maintain responsible and accurate records with regard to purchasing, pricing, and deliveries.
• Develop and maintain catalog price pages on assigned product lines. Collaborate with the Corporate Pricing Manager as needed or upon request.
• Verify quantity and quality of stock received from suppliers, authorize payment of invoices or return of merchandise, and inspect exchanged or refunded merchandise.
• Locate new sources of supply while keeping abreast of changing trends in prices and availability of materials. Provide product information to staff and recommend necessary action(s) to ensure a continued flow of materials to meet inventory and sales requirements.
• Recommend policies and procedures for purchasing functions in adherence to company-defined best practices.
• Communicate regional marketing opportunities with the Sales Manager (trade shows, publications, seminars).
• Advise the Sales Manager of margin/profit opportunity, and meet standards for quality, fill rates, inventory turns, and gross margin as established by the Sales Manager.
• Attend assigned supply chain-related conference calls held throughout the month and provide a detailed summary to the branch leadership and sales teams.
• Partner with the Sales Manager and sales staff to develop a forecast and projections to be provided regularly to the Corporate Supply Chain team.
• Maintain knowledge of the local market. Share market-specific information regarding the competitive landscape and opportunities regarding assigned product line(s) with the Sales Manager.
• Play an active role in developing, updating, and facilitating training for the Authorized Dealer network.
• Review and audit receiving paperwork. Work with the Corporate Supply Chain team to resolve and correct receipt discrepancies in the system.
• Communicate with the mainline sales team about upcoming jobs and possible customer needs.

This job description is not intended to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform successfully in this position:

Required skills:

• Ability to travel throughout the local market area two to three days per week.
• Strong ability to multi-task, work in a fast-paced environment, and meet multiple deadlines.
• Customer-oriented mindset to establish credibility and create trust through a long-term consultative relationship
• Strong business acumen, and the ability to have business conversations at all levels within the organization
• Creative, analytical, and driven individual to serve as a strategic and trusted advisor for a solution-focused approach
• Knowledge base in building materials is preferred, specific knowledge of doors especially appreciated
• Demonstrated problem-solving ability with a natural ability to respond quickly and accurately to all inquiries.
• Commitment to and demonstration of high ethical standards governing professional behavior and interactions
• Possess strong attention to detail; ability to process large volumes of orders and quotes daily with minimal errors
• Proven proficiency in the use of a personal computer accompanied by a strong aptitude for technical applications
• Demonstrate excellent time management and organizational skills
• Aptitude to develop knowledge of the industry within a given market
• Demonstrate capability to develop strong interpersonal working relationships and work in a team environment
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply basic concepts of algebra and geometry
• Ability to carry out instructions furnished in written, oral, or diagram form

Experience and education:

Prefer Bachelor's degree in any field and five to seven years' experience in a sales and supply-chain related position or another position similar to what is described above with product line and sales oversight and inventory planning and control in a distribution environment; or any combination of education, training or experience that demonstrates the ability to perform the duties of the position.

Physical demands:

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Work environment:

This position operates in a professional office environment and onsite in the construction field.

This position routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

The work environment is generally quiet but can be loud when in the construction field.

Safety:

OrePac supports a safe and drug-free workplace. Employees are required to perform duties in accordance with acceptable and safe work procedures. This includes but is not limited to:

• Reporting all incidents and accidents to one's immediate supervisor within 24 hours.
• Maintaining the work area in a safe and healthful condition.
• Reporting, and whenever possible correcting, unsafe working conditions to branch leadership.
• Operating vehicles while in the course of employment in a safe and lawful manner.
• Providing assistance to reduce or eliminate workplace hazards.

OrePac may administer a pre-employment background check and/or drug-screen and random and/or reasonable suspicion drug screens during employment.

OrePac's safety policy requires the use of Personal Protective Equipment (PPE) in designated safety-sensitive areas while on OrePac property. OrePac will provide required PPE to employees. OrePac employees who handle or deliver OrePac products while not on OrePac property are required to adhere to OrePac's safety policy and use the required PPE necessary for their specific role.

Dress code: