Receptionist

Medical Receptionist Opportunity

CenterWell is looking for dedicated, compassionate, and experienced candidates with Medical Receptionist experience who want to grow with the company and being a part of something great!

Location: CenterWell Senior Primary Care West Vine office address: 3185 W Vine Street; Kissimmee, FL 34741

Medical Receptionist Role Overview

The Medical Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. Take and distribute accurate messages. Greet visitors and determine the nature of their visit, issues visitor passes and maintain visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Respond to routine inquiries from internal or external sources such as our location, hours of operation, phone numbers, and email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Limit decisions to defined parameters around work expectations, quality standards, priorities and timing, and work under close management or within established practices and guidelines with minimal opportunity for deviation.

Required Qualifications

• Experience in a fast pace/high volume environment
• Minimum of 1-year professional experience as a Medical Receptionist in 'front-office' direct patient care contact
• Experience with MS Outlook
• Basic Computer knowledge
• Experience with HEDIS
• Bilingual (English/Spanish)
• Must be a team player with excellent communication skills
• Willingness to learn and be cross trained in other roles based on business need

Preferred Qualification

• Experience with Electronic Medical Records
• Previous experience in a geriatric setting
• Excellent Customer Service Skill
• Empathy
• Must be passionate about contributing to an organization focused on improving patient experiences and care

Medical Receptionist Working hours:

Scheduled 40 hours per week

Monday to Friday 8AM-5PM

Local travel may be required; Mileage is reimbursed

Alert: Humana values personal identity protection. Please be aware that we may ask applicants to provide their Social Security Number, if we do not already have it on file. Humana will send an email from View email address on click.appcast.io with instructions on how to add the information into your official application on Humana's secure website.

Interview Format HireVue: As part of our hiring process for this opportunity, we will use an interviewing technology called HireVue to enhance our hiring. HireVue allows us to quickly connect and gain valuable information from you on your relevant experience at a time that is best for your schedule.

Language Proficiency Testing: Bilingual English/Spanish. Can speak, read and write in both languages without limitations or assistance. See Additional Information on testing. Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Benefits: Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design and flexible packages to give our employees a sense of financial securityboth today and in the future, including:

• Blue Cross and Blue Shield Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

Scheduled Weekly Hours: 40

Pay Range: $38,000 - $45,800 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.