Desktop Support Technician

Job Description

Job Description

Job Summary

We are seeking a Desktop Support Technician to provide technical support for end users in a dynamic enterprise environment. This role is responsible for troubleshooting hardware, software, operating system, and user account issues while delivering exceptional customer service. The ideal candidate will have experience supporting both Windows and Mac environments, managing Microsoft technologies, and working directly with employees and leadership to resolve technical challenges.

• Provide onsite and remote technical support for desktop, laptop, mobile device, and peripheral issues.
• Troubleshoot and resolve hardware, software, operating system, and application-related problems across Windows and Mac environments.
• Manage and respond to service desk tickets, ensuring timely resolution and accurate documentation of incidents and requests.
• Perform system maintenance, including patch management, software deployments, hardware upgrades, and operating system updates.
• Support user account administration, including Microsoft 365, Active Directory, and related access management tasks.
• Assist with endpoint management using Group Policy, Mobile Device Management (MDM), and other enterprise management tools.
• Create and maintain technical documentation, knowledge base articles, and support reports.
• Escalate complex technical issues to appropriate teams when necessary and follow through to resolution.
• Configure, deploy, and support new workstations, laptops, and technology equipment.
• Partner with employees and leadership teams to provide high-quality technical support and ensure a positive end-user experience.

• 3+ years of experience in desktop support, technical support, or service desk environments.
• Experience supporting both Windows and macOS operating systems.
• Strong troubleshooting skills across hardware, software, and operating system issues.
• Experience managing and supporting Microsoft Active Directory and Microsoft 365 environments.
• Working knowledge of Windows Group Policy and endpoint management solutions, including MDM platforms.
• Experience performing patch management, software updates, and system maintenance activities.
• Experience using ticketing systems to track, manage, and resolve support requests.
• Strong written and verbal communication skills with the ability to interact effectively with users at all levels of the organization.
• Excellent customer service, problem-solving, and organizational skills.

• Experience with endpoint deployment and device lifecycle management.
• Familiarity with enterprise collaboration tools and productivity applications.
• Knowledge of basic networking concepts and troubleshooting.
• Experience supporting executive or leadership-level users.

• Windows & macOS Support
• Desktop & Laptop Troubleshooting
• Microsoft 365 / Office 365
• Active Directory
• Group Policy
• Mobile Device Management (MDM)
• Patch Management
• Service Desk Operations
• Hardware & Software Support
• Technical Documentation
• Customer Service & Communication
• Ticketing Systems

Job Type & Location

This is a Contract to Hire position based out of Chandler, AZ.

The pay range for this position is $25.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Chandler,AZ.

This position is anticipated to close on Sep 19, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.