Director, AI Ops, Incident & Level 2 App Support
Ports North
Ports North in Baltimore seeks a seasoned Vice President - Director to lead AI Operations, Incident Management, Problem Management, and Level 2 Application Support. The role drives strategy, execution, and continuous improvement to minimize incidents and maximize service availability across enterprise platforms. The ideal candidate has a strong technology operations background, a passion for automation, observability, and data-driven decisions, and will partner with Engineering, Infrastructure, #J-18808-Ljbffr Ports North
$150k - $175k
...Description Apply now: Vice President – Director, AI Operations, Incident Management & Application Support, location is Hybrid. The start... ..., Incident Management & Level 2 Application Support Location-Type... ...operational support through AI Ops, intelligent automation,...ApplicationLevel 2Permanent employmentImmediate start$50 - $63 per hour
...experienced MQ Administrator to support and maintain the enterprise... ...monitoring, and support of IBM MQ/ACE (App Connect Enterprise)... ...administration, operational support, and incident resolution, with the ability... ...of Artificial Intelligence (AI): We may use Artificial...ApplicationContract workTemporary work- ...innovative solutions across DoD, AI, AWS, and CMMC readiness. We... ...servicesAdminister and support Microsoft 365, Exchange Online... ...remains in compliance with CMMC Level 2 requirements, including implementing... ...Tier 3 support for escalated incidents, troubleshooting complex...Level 2Immediate start
- ...protect how people, data, and AI agents connect across email, cloud... ...with enterprises at senior levels, as well as with technical... ...proactive technical leadership and support to Proofpoint’s strategic... ...needed. Direct crisis and incident response, working with the account...ApplicationFull timeTemporary workRemote workFlexible hours
- ...Microsoft environments; 2–3+ years in Microsoft... ...Gov): device compliance, app protection, BitLocker,... ...knowledge of CMMC Levels 1–2 and mapping to NIST... ...code (Azure Policy) Incident response: response procedures... ...and control evidence; supporting gap assessments and readiness...ApplicationLevel 2InternshipWork at office
$115k - $190k
...Management, Service Level Management,... ...partnering with the Program Director, Operations... ...the service will be supported (fault management monitoring... ...ZTP at scale, and app telemetry.Security:... ...critical cutovers, incident response... ...the world's leading AI and digital infrastructure...ApplicationTemporary workFor subcontractorWork at officeRemote workFlexible hoursNight shift- ...availability, performance, and supportability across the organization. This... ...as needed. Contribute to SOC 2 compliance initiatives supporting... ...interest in automation, AI, and continuous improvement to... ...availability for maintenance windows or incident response. #J-18808-Ljbffr...Work at office
$32 - $35 per hour
...Details1. 5+ years of experience in IT support, systems administration, or infrastructure support.2. Strong Microsoft 365 (M365)... ...Skills & QualificationsProvide Level 2 and Level 3 support for desktop... ....Use of Artificial Intelligence (AI): We may use Artificial Intelligence...ApplicationLevel 2Contract workTemporary workLocal areaRemote work$95k - $110k
...our communities. By joining our supportive community, you will find that... ...location, and security clearance level, where applicable. This Job... ...preferred) Amazon Connect Experience AI workload automation experience... ...(DEV and SVC) and CMMC Level 2 Certification. Industry Recognition...ApplicationLevel 2Permanent employmentWork at officeLocal area- ...Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of... ...utilizing ITIL - Creation of Incident work-log entries - Accurately answer... ...We may use artificial intelligence (AI) tools to support parts of the...ApplicationLevel 2Full timeFor contractorsWork at officeRemote workFlexible hours
$95k - $110k
...our communities. By joining our supportive community, you will find that... ...location, and security clearance level, where applicable. This Job... ...preferred) Amazon Connect Experience AI workload automation experience... ...(DEV and SVC) and CMMC Level 2 Certification. Industry Recognition...ApplicationLevel 2Permanent employmentWork at officeLocal area$65 - $70 per hour
...’s what the opportunity supported through our TGS Talent Acquisition... ...roles, including 2 or more years in a... ...Dell Boomi, Azure Logic Apps) • Strong understanding... ...September 2, 2025. Seniority level Seniority level Mid-... ...started with the help of AI. #J-18808-Ljbffr TEKsystemsApplicationContract workTemporary workRemote work3 days per week- Director, Info Ops (Healthcare experience required) Join to apply for the Director, Info Ops (Healthcare experience required) role at NextGen... ..., Info Ops will be responsible for executing the technical support strategy and tactics that will improve the customer...ApplicationContract work
$134.5k - $265.1k
...sector expertise, to best support our clients.Our Deloitte... ...experience with Zscaler AI-powered capabilities,... ...GCP, Azure) to deploy ZPA App Connectors within cloud-... ...threat detection and incident response workflowsExperience... ...development From entry-level employees to senior...ApplicationLocal area- ...provisioning, business application support, and Helpdesk Tickets. If... ...requests. • Administer AI tool access and licensing, including... ...Demonstrated ability to analyze incident logs and escalate systemic... ...education and experience. • 2+ years hands-on experience in...ApplicationFull timeTemporary workFor contractorsTraineeshipCasual workLocal areaRemote work
$50k - $60k
...Get AI-powered advice on this job and more exclusive features... ...Responsible for providing Tier 2 (L2) support to customers by researching,... ...issues, and resolving incidents that cannot be resolved by Tier... ...for any issue they observe. Level 2 generally handles break/fix...Level 2Full timeRemote work$65 - $70 per hour
...Responsibilities: Provide hands on support for delivery and maintenance... ...partners to sustain service levels and high availability of... ...and preventing change related incidents due to human performance... ...jobs you agree to receive calls, AI-generated calls, text messages...ApplicationContract workWork experience placementLocal areaImmediate start$21 per hour
...) Durham, NC 27701 US Career Level Experienced (Non-Manager) Category... ...and provides professional customer support while documenting and resolving incidents in the ticketing system.... ...Escalate complex incidents to Level 2 support when necessary Ticket Management...ApplicationLevel 2Hourly payFull timeContract workWork at officeShift work- An IT consulting firm is seeking a Mid-Senior level professional for Tier 2 support in Glen Burnie, MD. This role requires excellent communication skills... .... Responsibilities include managing tickets, resolving incidents, and escalating complex problems to Tier 3. Ideal...Level 2Full timeRemote work
$148.2k - $222.4k
...Here’s what the opportunity supported through our TGS Talent Acquisition... ...hands-on Practice Architect - Level 2 to lead the design, build,... ...reliability trade-off decisions o Incident response models, post-incident... ...implementing agent-based or AI-enabled platforms. •...ApplicationLevel 2Permanent employmentFull timeTemporary workRemote work$19 - $21 per hour
...Help Desk Support TechnicianDecisionPoint Corporation is seeking a... ...problem documentation of reported incidents utilizing the Change, Asset... ...requests, following priority levels as defined in the Standard Operating... ...escalate to incident (level-2).Follow-up with customers,...ApplicationLevel 2Hourly payTemporary workFor contractorsWork at officeLocal areaFlexible hours$91.1k - $179.5k
...clients’ success. We are hiring an AI Engineer to build and operate... ...pipelines and services that support model training, real-time inference... ..., Statistics, Data Science)2+ years building and delivering... ...Professional development From entry-level employees to senior leaders, we...ApplicationLocal area$121k - $206k
...your community. You’ll enjoy resources to support your career path, as well as compensation... ...that matter to you. About the TeamThe AI Engineering and Application Development business... ...and replacement. Leads or supports incident response and troubleshooting efforts in complex...ApplicationFull timeWork experience placementLocal areaRemote work3 days per week$110k - $130k
...strategic advice and the highest level of client service. The firm’s... ...services. Our 2026 roadmap focuses on AI enablement.The primary duties... ...of new enhancements and the support of existing modules.... ...support team and providing level 2 support when needed.Peer reviews...ApplicationLevel 2Permanent employmentFull timeTemporary workH1bWork at officeWorldwide- ...data exfiltration.Perform full lifecycle incident response including detection, triage,... ...leadership and mentoring to Tier 1 and Tier 2 analysts.Support management with reporting, including... ...for Cloud, and Defender for Cloud Apps.Deep understanding of on-premises infrastructure...ApplicationFull timeWork at office
$90k - $120k
...Job Title: Product Support Manager Location:... ...bringing next‑generation AI capabilities to the... ...external Service Level Agreements (SLAs),... ...adherence. Manage incident response for... ...accessible for businesses, app developers, and... ..., 20 days in years 2 through 4, and 25...ApplicationFull timeTemporary workWork at officeLocal areaWork visa$148.2k - $292.3k
...technical leadership in the implementation of AI, GenAI, and Agentic AI solutions within... ...maturity.Mentor and guide junior, mid-level, and senior developers, fostering a strong... ...maintainability across the development lifecycle.Support CI/CD, release governance, testing...ApplicationLocal area$130.8k - $241k
...strategies, advanced analytics, Generative AI, transformative technologies, and... ...project experience architecting, building, and supporting cloud-based solutions on AWSMinimum 4 years... ...Professional development From entry-level employees to senior leaders, we believe there...ApplicationLocal area- ...users of all technical skill levels to block unwanted trackers and... ...generations. - Coordinate with and support dev ops in the building of installers... ...to release Refine our in-app-checkout functionality to... ...use artificial intelligence (AI) tools to support parts of the...ApplicationSummer workWork at officeVisa sponsorship
- ...vendor platforms, hybrid and home-grown apps in a dynamic environment. You will translate... ...needs into actionable requirements, supporting decision-making and successful delivery.... ...solutions, and contribute to test automation and AI-enabled initiatives, working with data,...Application
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