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Director, AI Ops, Incident & Level 2 App Support

Ports North

Ports North in Baltimore seeks a seasoned Vice President - Director to lead AI Operations, Incident Management, Problem Management, and Level 2 Application Support. The role drives strategy, execution, and continuous improvement to minimize incidents and maximize service availability across enterprise platforms. The ideal candidate has a strong technology operations background, a passion for automation, observability, and data-driven decisions, and will partner with Engineering, Infrastructure, #J-18808-Ljbffr Ports North

Vacancy posted 2 days ago
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