Customer Service Team Lead - Bilingual
$33 - $38 per hourUline Shipping Supplies
Customer Service Team Lead - Bilingual
Pay from $33 to $38 per hour with significant growth and earning potential!
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Leading the way with legendary customer service - at Uline! As a Bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
- Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
- Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
- Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
- Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
- Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
- High School diploma or equivalent required. Bachelor’s degree preferred.
- 3+ years of customer service experience.
- 2+ years of experience in a leadership / supervisory role preferred.
- Effective communication skills.
- Bilingual (English / Spanish) - Fluent in both verbal and written forms.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Employee Perks
- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.
Uline is a drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening . All positions are on-site.
EEO/AA Employer/Vet/Disabled
#LI-AP3
#LI-IL001
(#IN-KNMANC1)
#ZR-ILCS
Vacancy posted 21 hours ago
Similar jobs that could be interesting for youBased on the Customer Service Team Lead - Bilingual in Wadsworth, IL vacancy
$33 - $38 per hour
...Customer Service Team Lead - Bilingual Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As a Bilingual Customer Service Team...BilingualHourly payLocal areaUline, Inc.
Gurnee, IL21 hours ago$33 - $38 per hour
...Customer Service Team Lead Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our...SuggestedHourly payLocal areaUline, Inc.
Gurnee, IL21 hours ago- National Youth Advocate Program (NYAP) seeks an Education Coordinator for La Jornada to manage an educational center that serves children in a safe and structured learning environment. You will oversee instruction, ensure NYAP values and funding requirements are met, and...Bilingual
- ...manage an educational center, ensuring safe, nurturing, and structured learning. You will lead instruction aligned with NYAP’s mission and supervise staff to deliver high-quality services to children. Responsibilities include staff training, curriculum development, parent...Bilingual
- PLS, a leading retail provider of financial services, is seeking a Shift Supervisor to lead a team in delivering outstanding customer service and achieving store goals. The role includes supervising... ...English fluency is required, and bilingual English/Spanish is a plus. #J-18...BilingualFlexible hoursShift work
$63.45k - $105.74k
...day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and sustains a high-performing team, advancing a culture of service quality, accountability, and continuous improvement. The manager is...Abbott Laboratories Employees Credit Union
Gurnee, IL1 day ago- ...obligations, insurance benefits, and programs that lessen a patient’s financial burden. The role collaborates with clinics and care teams to verify benefits, assist with patient assistance programs, charity qualification, and Stem Cell Transplant financial counseling throughout...Bilingual
- A Safe Place in Waukegan, IL is seeking a bilingual Paralegal to support trauma-informed crisis intervention, safety planning, and case management for clients pursuing court proceedings. The Paralegal will provide education, advocacy, and legal guidance to victims of domestic...Bilingual
- ...looking for a motivated Financial Services Representative to join their team in Zion, Illinois. In this role, you... ...for establishing and maintaining customer relationships while providing... ...potential for growth within the agency. Bilingual candidates are preferred, and...Bilingual
$100k
...Excellent opportunity to join a leading, national credit card... ...industry experience. Slice Merchant Services offers innovative payment... ...dedicated sales manager & support team, continued results-driven... ..., positive, persistent style Bilingual Motivated self-starter with effective...BilingualLocal areaSlice Merchant Services
Zion, IL2 days ago- Nephrology Associates of Northern Illinois and Indiana is seeking a bilingual Medical Assistant to join our clinical team in Gurnee, IL. The role supports physicians with a range of patient care and administrative tasks in a fast-paced nephrology practice. The ideal candidate...BilingualFull time
- ...financial obligations and insurance benefits. You will work across inpatient and outpatient clinics, care management, guest services, and transplant teams to ensure financial concerns are addressed throughout the care continuum. The ideal candidate will have an associate...Bilingual
- ...in Illinois. The role involves completing timely assessments and service plans for youth, maintaining required files in UC Portal, and... ...duties is required. The candidate will work with a multidisciplinary team, coordinate with sponsors and legal partners, and support...BilingualWeekend work
- ...safely in the community. The candidate will collaborate with a cross-functional team, maintain an active clinical caseload, and travel up to 25-30% to serve youth and families, with bilingual English/Spanish proficiency required. #J-18808-Ljbffr National Youth Advocate...Bilingual
$52.88k
...and connect with our diverse community. Bilingual English/Spanish proficiency is... ...recommend program improvements. Student/Customer Service - 30% Serve as a key liaison/contact for... ...through cross-functional, student-focused teams or committees. Serve as the liaison for...BilingualFull timePart timeWork experience placementSummer workWork at officeMonday to FridayFlexible hours- ...the Zion Branch in Zion, IL. This in-office role requires Spanish language proficiency and a strong focus on customer-centric banking, sales, and risk-aware service. You will drive customer loyalty through proactive conversations, identify opportunities to deepen wallet...BilingualWork at office
- ...Case Manager I for La Jornada to complete timely assessments and service plans, upload files to the ORR portal, and maintain... ..., and coordinate with sponsors, families, and multidisciplinary teams to support reunification and safety. The role requires a Bachelor...BilingualShift work
- ...career-oriented State Farm Insurance Agent to join their team. The role focuses on building customer relationships and promoting State Farm products like... ...have sales experience, be motivated, and preferably bilingual in Spanish. The position offers a salary plus commission...Bilingual
- Uline, a family-owned distributor, seeks a Bilingual (English / Spanish) Human Resources Coordinator at our Pleasant Prairie Wisconsin distribution center. You’ll be the go-to person for candidates and new hires, shaping their first experiences with us by ensuring a seamless...BilingualMonday to Friday
- ...families and safe community living. You will collaborate with foster caregivers, youth, and community partners, and provide on-site services with an active clinical caseload. Travel may be required to deliver services in the community. #J-18808-Ljbffr National Youth...Bilingual
$20 - $24 per hour
...physicians with experience at leading academic medical centers, USA... ...about what's ahead, and the team we're building to get there.... ...experience and qualifications Bilingual Requirement: English & Spanish... ...Deliver exceptional patient service while managing a high volume...BilingualFull timeMonday to FridayUSA Vein Clinics
Gurnee, IL4 days ago- Nephrology Associates of Northern Illinois, Ltd. in Gurnee, IL is seeking a bilingual Medical Assistant to join our growing clinical team. This full-time position supports physicians with a range of clinical and administrative duties in a modern office environment, focusing...BilingualFull timeWork at office
- ...qualifications include a high school diploma and two years of office experience; bilingual Spanish is preferred. This is a 10-month position with opportunities to contribute to student services and payroll processes. #J-18808-Ljbffr Zion-Benton-Township-High-School-...BilingualWork at office
- ...professional to join their winning team for the role of Insurance... ...conversations and remarkable customer experience. If you are a... ...accurate, and friendly customer service. Service can include responding... ...agreed upon marketing goals Bilingual - Spanish required Property...BilingualFor contractors
Diego Mendez - State Farm Agent
Zion, IL1 day ago $19 - $22 per hour
...application process. Medical Assistant Bilingual Full Time Clinical Staff Gurnee,... ...in New Jersey. NANI’s scope of care and services includes difficult-to-control hypertension... ...consulting services. Join Our Growing Team! NANI is expanding and excited to welcome...BilingualHourly payFull timeWork at officeNephrology Associates of Northern Illinois
Gurnee, IL21 hours ago- National Youth Advocate Program (NYAP) seeks a Case Aide for La Jornada to support case management teams and maintain thorough documentation. The role requires bilingual English/Spanish skills, strong organization, and ability to manage multiple tasks with confidentiality...Bilingual
$16 - $18 per hour
Pro Customer Service Sales - The Home Depot This role is part of the Home Depot Pro Customer Service/Sales Team, dedicated to delivering an exceptional experience for professional customers... ...of customer service and safety. Bilingual communication skills may be preferred...BilingualFor contractors- Zacharias Sexual Abuse Center is seeking a Bilingual Prevention & Education Coordinator to organize and lead prevention education for students, families, and professionals in English and Spanish. The role includes supporting volunteers, delivering community education, and...Bilingual
$43k
GREER INSURANCE GROUP INC is seeking a Bilingual Sales Professional to join their local office in Gurnee, IL. This role involves selling insurance products while providing outstanding customer service and engaging with diverse clients including Spanish and Ukrainian speakers...BilingualWork at officeLocal area- Alliance Recruiting Resources in Illinois seeks an outpatient-only Family Medicine physician for a full-time position in Gurnee. Working 40 hours total (30 hours of patient care plus admin time) with 18-25 patients daily, clinic hours Monday-Friday 8:00 AM-6:00 PM and Saturday...BilingualFull timeMonday to FridayShift workAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Team Lead - Bilingual. Be the first to apply!
Related searches
- customer Wadsworth, IL
- client service Wadsworth, IL
- customer service position Wadsworth, IL
- remote customer service chat Wadsworth, IL
- customer service Wadsworth, IL
- customer support Wadsworth, IL
- remote online customer service Wadsworth, IL
- customer relations Wadsworth, IL
- customer operations coordinator
- customer experience team leader