Manager, Technology Product Management

IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this jobLead the strategy and execution for select Gen AI and Agentic AI use cases focused on Customer Experience and Commercial initiatives, ensuring end-to-end delivery of strategic or high ROI projects.Provide support, governance, share learnings, and best practices for broader Gen AI and Agentic AI efforts across both Customer Experience and Commercial teams. Collaborate with Gen AI, OR and Data teams in IT and the leaders across Customer Experience and Commercial to develop and execute the long-term AI strategy and roadmap.Contribute to prioritization of initiatives and help establish governance as part of the main responsibilities.This role is part of the Digital Customer Experience team within the Customer Experience group.What you'll doAs noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.Lead, mentor and coach Product Owners (direct reports) enabling further growth and successInfluences stakeholders on the Product Strategy aligned to the Product Group (our portfolio)Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services ownedUses data to define baselines, measures outcomes, share insights, order backlog itemsUnderstands and supports resolutions to customer problems, needs, challenges, and opportunities for the productDetermines product objectives and key results that align to Product StrategyPresents the thought process on product strategy, roadmap items, OKRs and planned releases to leaders and peersCommunicates regularly on OKRs, desired metrics, and areas requiring leadership’s attentionInfluences and collaborates with stakeholders, peers, and other product leaders to deliver solutions that achieve the portfolio’s vision and goalsCollaborates with various internal team members such as UX, Technology, Vendors, Risk, Compliance, Security, etc.Practices agility in discovering and delivering value continuouslyAll you'll need for successMinimum Qualifications- Education & Prior Job ExperienceBachelor’s degree in related field and 5 years of applicable experience or 7 years of equivalent Product Management/Delivery work experienceExperience working in a product model that promotes better customer experiencePreferred Qualifications- Education & Prior Job ExperienceMaster’s degree in related field with 5+ years of experience in Product DeliveryExperience determining Product Market fit and defining a Go-to-Market strategyDemonstrated familiarity with Agile Product Management toolsSkills, Licenses & CertificationsRelevant certifications in Product Management/Product Delivery fieldStrong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.What you'll getFeel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifeâs journey? Feel free to be yourself at American.