Clinic Office Assistant

Job TitleMedical Office CoordinatorJob DescriptionThe Medical Office Coordinator will be responsible for managing patient appointments, handling phone calls, and ensuring accurate billing and insurance processing. The ideal candidate will have experience with practice management systems, strong communication skills, and a commitment to providing excellent customer service.Key Responsibilities- Answers phones, routes calls, and takes accurate messages. Demonstrates a sense of urgency relating to patient's level of distress. Triages basic patient care needs generating a telephone encounter depending upon the situation.- Manages the scheduling of patient appointments. Registers new patients and maintains current accurate up to date demographic and insurance information for all patients. Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc (MSPQ).- Identifies barriers to communications.- Verifies insurance eligibility, scans insurance card, and photo ID.- Checks patients in and or out for visit in appropriate manner. Accurate and appropriate use of ICD-10 and CPT codes.- Accurately and accordingly to policy, post payments.- Reconciles all financial data correctly and in compliance with clinic policy, both at the end of the day and the end of month.Qualifications- High school graduate. One year of technical college or certification preferred.- Three years of experience in a physician's office with medical billing experience may be accepted in lieu of formal training. FirstHealth of the Carolinas