Membership and Events Coordinator - La Estancia

Job Description

Job Description

The Membership & Events Coordinator plays a vital role in enhancing the day-to-day experience of La Estancia members and guests. This position supports new membership inquiries, provides warm introductions to La Estancia membership, and delivers exceptional service through reservation coordination, guest communication, and seamless cross-departmental collaboration. The role also provides behind-the-scenes assistance with marketing strategies and follow-through, while supporting the planning and execution of member events and private dining experiences. Working closely with the Director of Operations, General Manager, Special Events Manager, and other department heads, this position serves as a key link between members, prospects, and internal teams to uphold La Estancias standards of hospitality and excellence.

Your Responsibilities:

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Support the day-to-day experience of members and guests through timely and polished communication.

Manage new membership inquiries and provide warm, informative introductions to La Estancia membership.

Assist with reservation coordination for the Club and Restaurant while ensuring a seamless experience from inquiry through arrival.

Provide behind-the-scenes assistance with marketing strategies and ensure proper follow-through on membership initiatives.

Support the planning and execution of member events, private dining, and special functions.

Collaborate with culinary, beverage, and service teams to finalize menus, timelines, and execution details.

Conduct pre-event briefings with the Special Events Manager and assist with on-site event management as needed.

Maintain the events calendar in partnership with the Special Events Manager and communicate updates across departments.

Provide relevant billing assistance, including tracking deposits and supporting post-event reconciliation.

Facilitate clear communication and collaboration across all departments to ensure member requests and preferences are executed flawlessly.

Maintain accurate files, contracts, and communication records to ensure accountability and consistency.

Uphold high standards of discretion, urgency, and professionalism in all member and guest interactions.

13 years of experience in event coordination, reservations, guest relations, membership services, or hospitality operations within a luxury, fine dining, or private club environment.

Strong organizational skills and exceptional attention to detail.

Proven ability to multitask, prioritize, and manage timelines under pressure.

Excellent written and verbal communication skills.

Strong sense of urgency and professionalism when handling time-sensitive member requests.

Collaborative and proactive approach to cross-department teamwork.

Professional presentation and a genuine passion for guest service.

Experience working with reservation platforms such as SevenRooms is strongly preferred.

Flexible schedule with availability for evenings, weekends, and holidays as required.