Senior Customer Care Representative
Banner Health
- # Senior Customer Care RepresentativeApplyremote type: Hybridlocations: Banner Health Corp Mesa (1630 S Stapley Dr): Hybrid Mesa AZtime type: Full timeposted on: Posted Todayjob requisition id: R4447345**Primary City/State:**Mesa, Arizona**Department Name:**Admin-HME**Work Shift:**Day**Job Category:**Administrative Services**Step up to a leadership role as a Customer Care Specialist Lead at Banner Health, where your expertise in home medical equipment coordination, mentorship abilities, and passion for exceptional customer service converge to create seamless healthcare experiences that truly transform patients' lives!** In this pivotal position, you'll serve as the vital bridge connecting patients, families, healthcare providers, insurance companies, and internal teams—expertly managing the entire lifecycle of equipment orders and referrals from initial request through delivery and beyond, while navigating complex insurance verifications, pre-certifications, and authorizations with precision and efficiency.Banner Health invites you to join our team and advance your career while making a meaningful impact on patient care coordination every single day!POSITION SUMMARY This lead level position is responsible for providing customers and referrals support and information to support orders and request. This position is responsible for accurate and thorough processing of order request through verification while meeting time sensitive expectations. CORE FUNCTIONS 1. Handles incoming requests for referrals for new orders and refills. Receives and verifies requests and referrals, initiates insurance verification and gathers all information necessary for pre-certifications, authorizations, and certificates of medical necessity. Provides on-going follow-up of requests up to, and following, patient discharge. 2. Builds equipment order using information in patient medical record to coordinate patient services. Ability to review and offer alternate product support and suggestions to improve patient care and quality outcomes. 3. Provides verbal and written instructions to patients, families, and coordinating resources regarding provision of products and services, reimbursement and patient financial responsibility. 4. Performs data entry of patient intake information into computer system and records insurance information and authorization requirements and notes in the computer system. 5. Coordinates delivery of requested services and referrals as appropriate. Coordinates with dispatch, warehouse and clinical staff to ensure product availability and sets delivery expectations with patients and providers. 6. Facilitates problem solving with patients, hospitals, providers, referral sources, insurance companies, and clinical staff. Assists in the maintenance and communication of changing payer and referral source information specific to coordination of patient needs. 7. Trains and provides mentor support for new staff members. Assists with leadership planning and training support development. 8. Serves as a role model within the Customer Care Specialist team and supports the organization through assisting with planning and training development. Provides role and responsibility support to the supervisor including scheduling, interviewing candidates and monitoring specialist level work. Provides role and responsibility support during supervisor absence. 9. Incumbents in this position have extensive interaction with internal departments and external sources to coordinate patient services. Must be familiar with products and services offered in the surrounding community as well as within the company. The position does not develop or manage a budget. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Requires literacy and basic math skills. Requires a proficiency level typically obtained with 3 years of experience in Home Medical Equipment and/or Call Centers. Must have a working knowledge of medical terminology and have familiarity with hospital operations. Must possess excellent organizational and interpersonal skills. Must be proficient with commonly use office software products and possess the ability to learn new software applications. PREFERRED QUALIFICATIONSPrevious experience in a healthcare setting preferred. Additional related education and/or experience preferred.
- J-18808-Ljbffr Banner Health
Vacancy posted 18 hours ago
Similar jobs that could be interesting for youBased on the Senior Customer Care Representative in Arizona City, AZ vacancy
$40k - $140k
Itlearn360 is seeking an experienced Accountant and Tax Preparer in Mesa, AZ. The role involves preparing financial statements, filing tax returns, and conducting tax research. Ideal candidates will have a Bachelor's degree in Accounting or Finance, CPA or EA certification...Senior- A Place for Mom is seeking a Senior Inside Sales Consultant in Mesa, Arizona. In this fully remote role, you will be responsible for guiding families through their decision-making process, managing a pipeline of opportunities, and executing consistent outreach to re-engage...SeniorRemote job
- ...budgeting tasks, while ensuring smooth operations of the department. Ideal candidates must hold an Associate's Degree and showcase strong customer service, communication, and organization skills. This position is full-time based on-site with no remote options available. #J-188...SeniorFull timeWork at officeRemote work
- Senior Principal Cellular and Wi-Fi Network Architect The Boeing Company is currently seeking a Senior Principal Cellular and Wi-Fi Network Architect to join the Boeing Information Technology (IT) Network Infrastructure Services team in multiple locations including Seattle...SeniorWork at officeRemote work
- TheKey - - Responsibilities: Assisting clients with personal care including dressing, grooming, and meals; Light housekeeping, laundry, and organizing; Transportation to appointments, errands, and grocery shopping; Providing companionship and social interaction to support...Senior
The Key Corporation
Arizona City, AZ3 days ago $50 - $60 per hour
DataAnnotation is committed to creating high-quality AI. Enjoy the flexibility of remote work and the freedom to set your own schedule. This is an opportunity to work with us as an independent contractor. We're currently expanding into an exciting new area – teaching...SeniorHourly payContract workFor contractorsWork experience placementRemote workData Annotation
Arizona City, AZmore than 2 months ago- Mmiindustrial, located in Mesa, Arizona, is seeking a Structural Steel Estimator to prepare accurate cost estimates for structural steel projects. This full-time position requires 3–5+ years of estimating experience, strong understanding of steel fabrication processes,...SeniorFull time
Mmiindustrial
Arizona City, AZ5 days ago - Wilson-Goodman Law Group, PLLC in Mesa, Arizona, is seeking an experienced attorney specializing in family law. Join a collaborative and supportive team where innovation and work-life balance are priorities. The ideal candidate will have a minimum of 5 years of experience...Senior
- XNRGY Climate Systems, Inc., based in Mesa, Arizona, is seeking a Senior Product Program Manager to oversee the execution of multiple complex programs. This senior role demands expertise in program management within manufacturing and HVAC sectors, requiring at least 15...Senior
- J.E. Dunn Construction Company is seeking a Traveling Project Manager to oversee project operations across multiple locations. The role involves leading safety initiatives, managing project schedules, and ensuring financial performance in construction projects. The ideal...Senior
JE Dunn Construction
Arizona City, AZ3 days ago - MeBe in Mesa, Arizona, is seeking a Senior BCBA to empower and mentor upcoming BCBAs at our Learning Centers. This role focuses on sharing expertise and ensuring high-quality clinical care while maintaining an engaging and fun learning environment. Candidates should have...Senior
$15 per hour
...skills to good use? At Legacy Retirement Residence of Mesa, we're searching for an enthusiastic part-time Housekeeper to help keep our senior living community clean, safe, and welcoming for our residents. Located in sunny Mesa, AZ, this housekeeping position offers pay...SeniorPart timeLegacy Retirement Residence of Mesa
Arizona City, AZ1 day ago- Verra Mobility is looking for a skilled Scrum Master to lead agile delivery for multiple cross-functional teams in Mesa, Arizona. The role involves facilitating Scrum ceremonies, removing blockers, and fostering a culture of continuous improvement. Ideal candidates will...Senior
- A leading engineering company in Mesa, Arizona is seeking a skilled CMM Inspector to perform inspections using various measurement systems, including CMM and laser trackers. Candidates should have over 3 years of hands-on experience with inspections and programming, as ...Senior
- ...preferred, but not required. Candidates should possess strong communication skills, problem-solving abilities, and the capacity to work effectively both independently and as part of a team. Join us in making a meaningful impact in senior living! #J-18808-Ljbffr PAL Mesa LLCSenior
- ...is seeking a Full Time Registered Nurse (RN) in Mesa, AZ. The RN is responsible for nursing supervision, planning and provision of care, and education of patients. Essential duties include evaluating care by nursing staff and direct patient interactions. The ideal candidate...SeniorFull time
$87k - $145k
1 DexCom Inc is seeking a Procurement Manager in Mesa, Arizona to lead a team of buyers in executing purchasing and supplier management strategies. The ideal candidate will have 5-8 years of industry experience and a background in procurement processes. Key responsibilities...Senior- Boeing in Mesa, AZ seeks a Senior Construction Program Management Specialist (Level 5) for the Rapid Space Capabilities (RSC) Program... ...produce weekly EVMS and construction briefings for government customers, coordinate with host garrison staff, and drive constructability...Senior
- A leading aerospace company in Mesa, Arizona is seeking a detail-oriented and experienced Senior-level Bookkeeper to join their finance team. The candidate will manage the full accounting process, ensure compliance with accounting principles, and support financial planning...Senior
- CDM Smith, located in Arizona, seeks a senior leader to expand their U.S. Air Force portfolio. This role encompasses strategic engagements with Air Force stakeholders to align mission priorities with company capabilities. The ideal candidate will have significant experience...Senior
- A New Leaf is seeking a Major Gifts Officer to advance its mission by cultivating, soliciting, and stewarding major donor relationships across Maricopa and Pinal counties. This frontline fundraising role manages a portfolio of donors and prospects, delivering personalized...Senior
- Young World Physical Education is seeking a Custodian Lead for Stapley Junior High School. In this full-time role, you will supervise custodial staff, delegate responsibilities, and ensure the cleanliness and safety of the school environment. Ideal candidates will have ...SeniorFull time
- Valley of the Sun Homecare, serving Arizona since 2010, is seeking compassionate caregivers to provide essential support to seniors across the East Valley. Our team values are built on commitment, compassion, and a strong professional reputation. Join us to make a difference...SeniorDaily paidFlexible hours
- ReNEW Schools in Mesa, Arizona is looking for a Compensation Specialist to manage and administer compensation programs. This role focuses on designing competitive salary structures, incentive plans, and benefits offerings while ensuring compliance with regulations. The ...Senior
- FUJIFILM Holdings America Corporation is seeking a skilled Sr. Surface Chemist at our Mesa, AZ facility. In this role, you will advance CMP slurries through formulation chemistry and surface characterization, tackling technical challenges within the semiconductor industry...Senior
- ...innovative company is seeking passionate Physical Therapists for a unique care coordination program. This role allows you to practice at the top of your license while contributing to the well-being of seniors. With flexible scheduling, you can craft a work-life balance that...SeniorPart timeFlexible hours
- A dynamic recruitment agency is seeking an experienced Human Resources Manager in Mesa, Arizona. This role involves overseeing HR operations, managing personnel, and ensuring compliance with employment laws. The ideal candidate will possess a Bachelor's degree, 5+ years...Senior
- Soar Autism Center is seeking a senior BCBA leader to drive high-quality ESDM delivery across clinics, oversee BCBAs, and support families. The role emphasizes clinical excellence, team leadership, and cross‑center collaboration to advance growth and outcomes. You will...Senior
- Edupoint Educational Systems LLC in Mesa, Arizona, is seeking a Proposal Development Specialist to lead a cross-functional proposal team in responding to complex K-12 requests. Candidates must have a BS/BA in Business Management or related field and 5 years of relevant ...Senior
- Versaterm Inc. is seeking a Senior Product Manager to streamline non-emergency and emergency call workflows within community engagement... ...own the product’s P&L and pricing strategies, collaborate with customers, marketing, designers, and engineers, and balance long-term...Senior
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Customer Care Representative. Be the first to apply!
Related searches
- part time customer representative Arizona City, AZ
- remote customer service advisor Arizona City, AZ
- client service representative Arizona City, AZ
- bilingual customer service representative spanish english Arizona City, AZ
- technical customer service advisor Arizona City, AZ
- insurance customer service advisor Arizona City, AZ
- client solutions specialist Arizona City, AZ
- customer service associate Arizona City, AZ
- customer experience associate Arizona City, AZ
- social service representative Arizona City, AZ